Lead, ReBIRD Service Operations - NAM

Department: Commercial - ReBIRD Reports to: Senior Manager, ReBIRD Operations – NAM / VP, ReBIRD Interim Location: North Vancouver, B.C. Your Opportunity at ARC’TERYX: As the Lead, ReBIRD Service Operations - NAM, you will support the delivery of the North American ReBIRD service experience by executing and operationalizing services and programs within the region. You will act as a key connector between the NAM region and the Global capability team, contributing to the operational readiness and adoption of ReBIRD service initiatives. You help champion the Arc’teryx ReBIRD Guest experience, ensuring global programs are implemented effectively across NAM channels while minimizing operational friction for front-line teams. This role is based out of our North Vancouver office and is open to hybrid work. Meet Your Future Team: Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale program. The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, including Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce. \n If you were in the Lead, ReBIRD Service Operations - NAM role now, here are some of the core activities you would be doing: Supporting the development and execution of operational plans for North American ReBIRD Service Operations Translating Global ReBIRD standards into localized NAM rollout plans, contributing to timing, sequencing, and operational readiness Acting as a key contributor to the Guest experience across ReBIRD services and programs in North America Ensuring new services, processes, and tools are implemented smoothly, minimizing friction for front-line teams Supporting alignment between NAM regional leadership and Global ReBIRD capabilities Gathering and sharing regional insights and feedback with Global stakeholders to improve the omni-channel guest journey Partnering with Retail and Brand teams to support engagement and execution of ReBIRD service initiatives Collaborating with the Resale team to help refine the in-store trade-in and resale experiences, ensuring operational efficiency Supporting pilot programs and new initiatives in North American markets, ensuring readiness and strong execution Here are some of the things you could be working on in the future: Supporting expansion of ReBIRD service experiences into NAM Wholesale channels and key strategic accounts Contributing insights to support consistency across Global ReBIRD service experiences Supporting onboarding, training, and development of team members and filed partners Assisting in audits and reviews to improve performance, process adherence, and visibility across the ReBIRD service network within North America Are you our next Lead, ReBIRD Service Operations - NAM? You have a bachelor’s degree or post-secondary education in Business, Commerce or a related field You have 5+ years’ of North American retail operations experience – ideally within a vertical apparel brand, with a focus on service execution, operational excellence, and customer experience programs You have experience supporting or leading projects and initiatives, with exposure to cross-functional collaboration You are passionate about Guest facing experience design in service and experiential retail You have experience supporting operational change and continuous improvement initiatives You have strong communication and presentation skills, with the ability to work effectively across teams You are a collaborative team player who can influence partners across functions You are proactive in identifying the root cause of issues and contributing solutions You are adaptable and comfortable working in evolving, fast-paced environments You balance independent execution with strong collaboration You are committed to delivering high-quality outcomes and doing what is right Your passion for your work is paralleled by your passion for getting outside and living it Compensation The compensation range for this role is CAD$94,000 - $118,000 \n Total Rewards Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility. We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team. In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life: Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP). Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable. Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore). Family support - Parental leave top-up and a nesting period for new parents. Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear). *Eligibility for certain programs may vary by role. Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.

The role involves operationalizing ReBIRD service programs across North American channels while acting as a key connector between regional and global teams. You will support the execution of service initiatives, gather regional insights, and ensure smooth implementation of processes to minimize friction for front-line teams.

Candidates must have a bachelor's degree or post-secondary education in Business or a related field. A minimum of 5 years of North American retail operations experience, particularly within a vertical apparel brand, is required.

• Extended health coverage • Dental coverage • Vision coverage • Mental health support • Fertility benefits • Gender-affirming care • Employee Assistance Program • RRSP matching • Annual Incentive Plan • Employee Stock Purchase program • Paid time off • Wellness time • No Wasted Day program • Parental leave top-up • Professional development • Arc'teryx Academies • Employee Belonging Councils • Employee discounts • Pro Deals

• Analyse de donnéesSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail operations
• Service execution
• Operational excellence
• Customer experience
• Project management
• Cross-functional collaboration
• Change management
• Continuous improvement
• Communication
• Presentation skills
• Strategic planning
• Data analysis
• Stakeholder management
• Process optimization
• Leadership
• Retail Operations
• Influencing Skills
• Cross-Functional Collaboration
• Operational Efficiency
• Workplace Inclusivity
• Curiosity
• Time Off Management
• Follow Through
• Service Operations
• Auditing
• Mental Health
• Customer Service
• Continuous Improvement Process
• Training And Development
• Creativity
• E-Commerce Management
• Employee Assistance Programs
• Employee Stock Purchase Planning
• Experience Design
• Family Support
• Sales
• Innovation
• Operational Excellence
• Operations
• Presentations
• Retail Sales
• Wholesaling
• Collaboration

• Retail
• Management & Leadership
• Customer Service & Support
• Environmental & Sustainability
• Service Operations Lead
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine