Service Coordinator

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet. As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges. In this role, you will work closely with our field service technicians, customers, technical support and Sales teams to provide excellent customer and after-sales service, reporting to the Global Service Coordinator. Key Accountabilities Field Service Calls Administration Process Field Service Orders, Purchase Orders, and follow-up calls in a timely manner. Assist customers with equipment and field-related problems and offer economic solutions. Helps create and maintain role-related workflows. Schedule field site visits with internal technicians or service providers. Maintains weekly, monthly and annual habits as scheduled. Complies with responsiveness times per regional KPI’s. Warranty Claims Administration Processes, approves and follows up on warranty claims and warranty returns. Assists with warranty returns and resolution by creating warranty return authorizations. Supports Canada Service Manager in following up with customer claims, quotes and post-service follow-ups. Participates in daily, weekly and monthly meetings for responsiveness improvement. Cross-functional Activities Works closely with Production, Quality & Logistics teams to fulfill warranty and service orders. Supports sales teams in after-sales support activities, warranty or non-warranty services and reports. Communicates with end users on findings, recommendations from the field and warranty exceptions. Assists L1/L2 technical support in call logs, parts shipments and service requests. What We’re Looking For To thrive in this role, you should bring: University Degree or equivalent. Three to five years of experience in a fast-paced service or customer service type environment is a requirement. HVAC experience would be an asset Strong PC Skills; Word and Excel are a must. Strong English communication skills, both verbal and written. Proficiency in French or Spanish is an asset. Creative problem-solving skills and the ability to manage conflicts within various organizational structures. The capability to simplify complex problems, conduct root cause analysis, and provide clear, well-thought-out recommendations. Team-oriented leadership skills with a proactive approach. An ability to communicate openly and authentically in all situations. Why Armstrong Fluid Technology? By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.

The Service Coordinator manages field service orders, purchase orders, and warranty claims while coordinating site visits with technicians. They also provide after-sales support and collaborate with production, quality, and sales teams to resolve customer issues.

Candidates must possess a university degree and three to five years of experience in a fast-paced service environment. Proficiency in Microsoft Office and strong English communication skills are required, with HVAC experience considered an asset.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Microsoft WordSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Field Service Administration
• Warranty Claims Processing
• Purchase Order Management
• Technical Support
• Workflow Creation
• Scheduling
• Root Cause Analysis
• Conflict Management
• Microsoft Word
• Microsoft Excel
• Communication
• Problem Solving
• Team Leadership
• HVAC Knowledge
• Workflow Management
• Tier 2 Technical Support
• After Sales Support
• HVAC
• Creative Problem Solving
• English Language
• Spanish Language
• Sales
• Field Service Management
• Fluid Dynamics
• French Language
• Leadership
• Innovation
• Key Performance Indicators (KPIs)
• Team Oriented

• Customer Service & Support
• Manufacturing
• Logistics
• Engineering
• Administrative
• Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine