Customer Service Administrator - Automotive (Scarborough West)

Company: Assured Automotive Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Apply today. Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including: Competitive Pay Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment RRSP with company match Annual Paid Vacation Time Off Career Growth Opportunities Ongoing Training A Professional Atmosphere, Great Working Conditions with Dynamic Leadership Voluntary Daily Pay option available Job Description At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation. The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs. Key Job Responsibilities Ensures consistent execution of WOW (Wow Operating Way) plan Provides positive energy when greeting customers in person and on the phone Manage the confirmation and reservation of all rental vehicles & towing requests When required communicate updates with Customers & Insurance claims personnel When required manage all arrangements for towing as well as costing against the Repair Order Ensure all assignments have been followed up and appointments confirmed with customers Reconcile each Repair Order prior to closing Monitor and manage Store’s Accounts Receivable Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS. Minimum Education And/or Experience Required For The Job Highschool Diploma or equivalent A minimum of 1 year of previous experience in a similar customer service role Required Knowledge, Skills, & Abilities Communicate effectively, both verbally and in writing Enthusiastic and friendly demeanor Strong knowledge of Google platform and Microsoft Office Strong attention to detail with a high degree of accuracy Ability to multitask and effectively manage a fast paced environment Other Requirements Travel, Physical Requirements, Etc. Valid driver’s license required Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. #AASJ Hourly Compensation Details: $21- $27 per hour Compensation Is Commensurate With Skill, Education And Experience. Your Success is Our Priority We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry. Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract. AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

The Customer Service Administrator provides an exceptional customer experience while managing administrative tasks and facility KPIs. Key duties include greeting customers, coordinating rental vehicles and towing, and reconciling repair orders.

Candidates must have a high school diploma and at least one year of experience in a similar customer service role. A valid driver's license and proficiency in Google and Microsoft Office are required.

• Medical Insurance • Prescription Drug Insurance • Dental Insurance • Vision Insurance • RRSP with company match • Annual Paid Vacation • Time Off • Career Growth Opportunities • Ongoing Training • Voluntary Daily Pay

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Souci du détailSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Administrative Tasks
• Google Platform
• Microsoft Office
• Verbal Communication
• Written Communication
• Multitasking
• Attention To Detail
• Accounts Receivable
• Time Management

• Customer Service & Support
• Administrative
• Transportation
• Manufacturing
• Trades

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

10 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level