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IT Service management - Servicenow, Incident, SharePoint and Teams

Offre en anglais

Manage IT Service Management practices including incident, problem, and change management using ServiceNow. Develop dashboards, KPIs, and operational reports to provide highlights for senior stakeholders.

  • Hybride
  • Montréal, QC
  • Publié 4 sept. 2026
  • Postuler avant le 4 oct. 2026
  • 1 poste

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Résumé du poste

IT Service management - Servicenow, Incident, SharePoint and Teams Hybrid: 3 days a week in office Location: Montreal Job Description • Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management. • Experience working with ServiceNow or comparable enterprise ITSM platform. • Strong analytical and critical thinking skills with experience analyzing operational, service or performance data. • Experience developing dashboards, KPIs, reports and management-level operational highlights. • Proficiency with Power BI and Excel or comparable business intelligence and analytics tools. • Strong project coordination, organizational and stakeholder management capabilities. • Ability to work effectively across technical risk, control, audit and business teams. • Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders. • Ability to manage competing priorities and drive initiatives across multiple teams. • Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Ce que vous ferez

Manage IT Service Management practices including incident, problem, and change management using ServiceNow. Develop dashboards, KPIs, and operational reports to provide highlights for senior stakeholders.

Exigences

Requires strong knowledge of ITSM practices and proficiency with Power BI, Excel, and Microsoft 365 collaboration tools. Candidates must possess strong analytical skills and the ability to coordinate projects across technical and business teams.

Compétences indiquées

  • Power BISouhaitée
  • Project CoordinationSouhaitée
  • Change ManagementSouhaitée
  • Incident ManagementSouhaitée
  • Microsoft TeamsSouhaitée
  • Microsoft 365Souhaitée
  • Analyse de donnéesSouhaitée
  • Microsoft ExcelSouhaitée
  • SharePointSouhaitée
  • ReportingSouhaitée
  • Stakeholder ManagementSouhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

  • IT Service Management
  • ServiceNow
  • Incident Management
  • Problem Management
  • Change Management
  • Power BI
  • Excel
  • SharePoint
  • Microsoft Teams
  • Stakeholder Management
  • Project Coordination
  • Data Analysis
  • KPI Development
  • Reporting
  • Microsoft 365
  • Analytical Thinking

Domaines d’emploi

  • Technology
  • Consulting
  • Data & Analytics
  • Management & Leadership
  • Software

Renseignements supplémentaires

Expérience minimale
5+ ans
Postuler avant le
4 oct. 2026
Langue de l’offre
anglais
Heures de travail
40 heures par semaine
Présence au bureau
3 jours par semaine
Niveau d’expérience
Mid-Senior level
Mode de candidature
La candidature directe est offerte