user support technician

Overview Languages English Education Bachelor's degree Information technology Computer science Experience 3 years to less than 5 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Troubleshoot and resolve technical problems Supervise technical and support staff Provide staff training Communicate technical problems, processes and solutions Organize and maintain inventory Coordinate IT projects, including the design and deployment of new IT systems and services Assess and troubleshoot applications software Supervision 3-4 people Credentials Certificates, licences, memberships, and courses Microsoft SQL Certification Microsoft certified IT professional (MCITP) Microsoft certified professional (MCP) Microsoft certified technology specialist (MCTS) Information Systems Professional (ISP) Project Management Professional (PMP) Experience and specialization Computer and technology knowledge Shell script iOS MAC Device drivers Networking software Networking hardware Networking security Intranet Internet Servers Desktop applications Enterprise Applications Integration (EAI) File management software Security software Mail server software Communication software Project management software Programming software HTML editing software Web service design Database software Programming languages Software development Mac OS MS Active Directory .NET C# C++ JavaScript MS Office SQL SharePoint Spreadsheet TCP/IP Wireless networks WordPress Networks Area of specialization Information systems Additional information Security and safety Criminal record check Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Attention to detail Sitting Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Benefits Health benefits Dental plan Disability benefits Health care plan Vision care benefits Financial benefits Life insurance Other Benefits Free parking available Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths Provides awareness training to employees to create a welcoming work environment for youth Support for mature workers Provides staff with awareness training to create a welcoming work environment for mature workers Supports for visible minorities Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

The role involves providing technical support for networks, systems, and software while managing incidents and troubleshooting technical problems. Additionally, the position requires supervising a small team of technical support workers and coordinating IT projects.

Candidates must have a Bachelor's degree in Information Technology or Computer Science and 3 to 5 years of relevant experience. Professional certifications such as MCITP, MCP, or PMP are highly desired.

• Health benefits • Dental plan • Disability benefits • Health care plan • Vision care benefits • Life insurance • Free parking available

• Service à la clientèleSouhaitée
• SQLSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Network Administration
• Technical Support
• Troubleshooting
• Active Directory
• SQL
• SharePoint
• TCP/IP
• Wireless Networks
• Project Management
• Staff Supervision
• Customer Service
• Web Server Backup
• Hardware Installation
• Software Deployment
• Incident Management
• Technical Training

• Technology
• Customer Service & Support
• Consulting
• Management & Leadership
• Software

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

18 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level