Customer Service Representative - ACX Kildonan

Join the ride! Position: Customer Service Representative Collision: ACX Kildonan Location: Winnipeg, MB Classification: Full-time, Immediate hire ACX Kildonan is part of a leading national collision repair organization with operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres across eight provinces. Certified by 28 global vehicle manufacturers, our commitment to safety, quality, and customer satisfaction is stronger than ever. The ACX brand reflects our dedication to precision and excellence, ensuring every vehicle is repaired efficiently and returned to its original factory standards. Your area of focus. This Customer Service Representative role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios. What drives your day-to-day? * Deliver exceptional customer service, ensuring the company’s expectations of quality and authenticity are being consistently delivered to customers. * Maintain a high Net Promoter Score by focusing on key customer expectations, including regular follow-ups, email capture, first service visits, and timely reminders for key lease milestones. * Handle inbound and outbound calls, leveraging scripts and CRM tools to prospect leads, book appointments, and engage with clients effectively. * Collaborate with Service and Retention departments to identify upgrade opportunities, during service visits and key lease milestone reminders. * Stay informed about leasing and financing changes, providing clear explanations to customers on residuals, payments, and vehicle upgrades. * Educate customers on vehicle features, benefits, and updates, attending training sessions to maintain product knowledge. * Participate in marketing campaigns, to increase opportunities through strategic outreach and heavy phone engagement. * Generate and analyze regular performance reports, including KPIs such as appointments set, conversions, and customer interactions. * Demonstrate values and behaviors consistent with the company’s culture. * Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s) * Assist with customer appointment check-ins and customer deliveries * Update internal systems with detailed/accurate notes * Assist with accounts receivable * Assist with in person customer service as well as office work What are the must-haves… * Experience in dealership sales administration is an asset * Professional Communication: Strong verbal (phone & in person) and written skills with a professional tone. * Comfortable working effectively to meet proposed targets. * Industry Knowledge: Familiarity with the automotive industry, leasing, and financing is preferred but not mandatory (training provided). * Tech-Savvy: Proficient with Microsoft Office, Google Workspace, and CRM tools is preferred but not mandatory (training provided). * Detail-Oriented: Ability to manage multiple tasks efficiently while maintaining high attention to detail. * Social Media Knowledge: A plus for supporting marketing initiatives. * You must be legally authorized to work in Canada The Perks. * Competitive Compensation and Benefits Package * Employee Vehicle Purchase & Service Plans * Employee and Family Assistance Programs * Company-wide appreciation events and contests throughout the calendar year * Professional development and the opportunity to grow your career And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Can you picture yourself here already? We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. Instagram [https://www.instagram.com/autocanadainc/] Facebook [https://www.facebook.com/autocan] LinkedIn [https://www.linkedin.com/company/autocanada] #LI-AT1 INCT

The Customer Service Representative manages customer appointments, handles lease and finance portfolios, and provides support for insurance claims. They also collaborate with internal departments to identify upgrade opportunities and maintain accurate records in the CRM system.

Candidates should possess strong verbal and written communication skills with a professional tone and the ability to meet performance targets. While automotive industry experience and proficiency in CRM tools are preferred, they are not mandatory as training is provided.

• Competitive compensation • Benefits package • Employee vehicle purchase plans • Employee service plans • Employee and family assistance programs • Company-wide appreciation events • Professional development

• Service à la clientèleSouhaitée
• Appointment SchedulingSouhaitée
• Google WorkspaceSouhaitée
• Souci du détailSouhaitée
• Analyse de donnéesSouhaitée
• Accounts receivableSouhaitée
• CommunicationSouhaitée
• ReportingSouhaitée
• Microsoft OfficeSouhaitée
• Conflict ResolutionSouhaitée
• CRM ToolsSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• CRM tools
• Lead prospecting
• Appointment scheduling
• Automotive industry knowledge
• Leasing and financing
• Microsoft Office
• Google Workspace
• Attention to detail
• Accounts receivable
• Marketing support
• Data analysis
• Reporting
• Conflict resolution
• Outbound Calls
• Inbound Calls
• Product Knowledge
• Performance Reporting
• Sales Prospecting
• Net Promoter Score
• Accounts Receivable
• Automotive Industry
• Customer Relationship Management
• Customer Service
• Disabilities
• Finance
• Marketing
• Key Performance Indicators (KPIs)
• Operations
• Sales Administration
• Social Media
• Setting Appointments
• Technical Acumen
• Detail Oriented

• Customer Service & Support
• Sales
• Administrative
• Finance & Accounting
• Trades
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine