Service Advisor - Dartmouth Chrysler Dodge Jeep Ram

Join the ride! Position: Service Advisor Dealership: Dartmouth Chrysler Dodge Jeep Ram Location: Dartmouth, NS Classification: Full-Time, Immediate Hire Dartmouth Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it. Your area of focus. We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. What drives your day-to-day? * Estimating the cost and time needed for a wide range of repairs. * Welcoming customers and discussing their needs * Answering customer inquiries, either in person or on the phone * Develop repair estimates by taking the cost of materials, supplies, and labor into consideration. * Prepare repair orders by detailing the vehicle’s problems or symptoms. * Connecting customers to the right auto technician * Test-driving vehicles to confirm the customers’ vehicle is repaired as needed. * Maintaining automotive records by keeping track of problems and corrective actions What are the must-haves… * Minimum of 2-year dealership experience in a Service Advisor role required * CDK experience is an asset * Automotive knowledge * Proven ability to provide an exceptional customer experience * Ability to set and achieve targeted goals * Ability to thrive in a fast-paced environment with many priorities * Demonstrated communication and interpersonal skills * Must be able to remain calm when customers and/or situations are not * Organization and follow-up skills * Experience and desire to work with technology The Perks. * Competitive Compensation and Benefits Package * Employee Vehicle Purchase & Service Plans * Employee and Family Assistance Programs * Company-wide appreciation events and contests throughout the calendar year * Professional development and the opportunity to grow your career And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Compensation The expected range of compensation for this position is $70,000 – $100,000 Salary — Plus bonus. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience. This position will also be eligible to participate in the Company's annual cash bonus program, subject to the terms and conditions of the applicable plan documents. Can you picture yourself here already? We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. Instagram [https://www.instagram.com/autocanadainc/] Facebook [https://www.facebook.com/autocan] LinkedIn [https://www.linkedin.com/company/autocanada]

The Service Advisor is responsible for greeting customers, discussing their vehicle needs, and preparing accurate repair estimates. They also coordinate with technicians and maintain detailed automotive service records to ensure a high-quality customer experience.

Candidates must have a minimum of two years of dealership experience in a Service Advisor role and possess strong automotive knowledge. Proficiency in communication, organization, and the ability to thrive in a fast-paced environment are essential.

• Competitive Compensation • Benefits Package • Employee Vehicle Purchase Plans • Employee Service Plans • Employee and Family Assistance Programs • Company-wide appreciation events • Professional development

• Sens de l’organisationSouhaitée
• interpersonal skillsSouhaitée
• Communication SkillsSouhaitée
• Conflict ResolutionSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Service Advisor
• Customer Experience
• Repair Estimating
• Automotive Knowledge
• Communication Skills
• Interpersonal Skills
• Organization
• Follow-up Skills
• CDK Software
• Conflict Resolution
• Goal Setting
• Technical Troubleshooting
• Motivational Skills
• Customer Service
• Communication
• Disabilities
• Innovation
• Interpersonal Communications
• Operational Excellence
• Customer Inquiries

• Customer Service & Support
• Retail
• Transportation
• Automotive Technician/Mechanic/Chrysler Master Level Technician
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine