Technical Support Engineer- Canada

Résumé du poste

Serve as the primary technical problem-solver for enterprise customers by diagnosing and resolving complex product issues. Collaborate with Product and R&D teams to escalate bugs and influence product development based on client feedback.

Détails du poste

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey. As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies. This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth. The position is shift-based and requires work during weekends. What You'll Do Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products. Provide expert guidance on product configuration to optimize performance for each customer's unique environment At least 3 years in technical support engineer or similar technical role Strong customer-facing skills Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues. Familiar with GCP, Jira, Intercom, and Notion- an advantage Solid technical aptitude and a passion for learning new technologies, products, and methodologies Experience with log analysis and error debugging. Ability to multi-task and prioritize effectively while handling urgent issues. Experience with web technologies and scripting languages - nice to have Fantastic spoken and written English Must be legally eligible to work in Canada

Ce que vous ferez

Serve as the primary technical problem-solver for enterprise customers by diagnosing and resolving complex product issues. Collaborate with Product and R&D teams to escalate bugs and influence product development based on client feedback.

Exigences

Requires at least 3 years of experience in technical support with proficiency in SQL, JSON, APIs, and webhooks. Candidates must have strong troubleshooting skills and be located in North America.

Compétences indiquées

• SQL · Souhaitée
• Jira · Souhaitée
• Google Cloud · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• JSON
• SQL
• APIs
• Webhooks
• GCP
• Jira
• Intercom
• Notion
• Log Analysis
• Error Debugging
• Web Technologies
• Scripting Languages
• Troubleshooting
• Customer Facing Skills
• English Proficiency

Domaines d’emploi

• Customer Service & Support
• Technology
• Software
• Engineering
• Transportation