Commercial Operations Manager

Job Title: Commercial Operations Manager Company: Auxe Location: Toronto, ON (Hybrid) Employment Type: Full-Time Auxe is a fast-growing, tech-enabled field operations and commercial installation partner. We deploy, commission, and manage enterprise-grade AV, digital signage, and smart infrastructure networks across North America. We operate at the intersection of high accountability, rapid execution, and seamless client experience. We are looking for a Commercial Operations Manager to lead our commercial deployment engine, scale our team, and ensure zero-defect field execution across enterprise accounts. The Role As Commercial Operations Manager, you will own the end-to-end operational lifecycle for our commercial projects. You will manage internal Project Coordinators and Technical Support teams while overseeing our North American field contractor network. Your mission is simple: ensure every project is deployed on schedule, within budget, and executed strictly to Scope of Work (SOW) compliance. Key Responsibilities 1. Operational Leadership & Execution Lead, mentor, and scale our internal Project Coordination (PC) and Technical Support (TS) teams. Oversee end-to-end project lifecycles, from intake document verification to final site release and accounting handoff. Drive operational accountability and ensure team adherence to Standard Operating Procedures (SOPs) and project SLAs. 2. Field Logistics & Subcontractor Management Manage and expand our continent-wide network of subcontracted field technicians and installation partners (via direct networks and other platforms). Oversee technician onboarding, rate negotiations, helper hour constraints, and contractor performance tracking. Enforce strict pre-deployment protocols (lock-in policies, freight delivery logistics, and Bill of Lading (BOL) damage tracking). 3. Quality Assurance & Compliance Enforce rigorous Quality Assurance protocols, ensuring 100% compliance with client SOWs, photo-documentation guidelines, and site-release checklists. Coordinate live remote commissioning with client Network Operations Centers (NOCs) and field support staff. Audit real-time field reporting before approving technician site releases. 4. Process Optimization & Financial Controls Track and manage project profitability, monitoring labor hours, delay logging, contractor rates, and expense reimbursements. Continuously refine operational workflows, tools, and automation across our platforms. Analyze operational KPIs (completion rates, first-time fix rates, delay root causes) to drive margin expansion and service quality. What We’re Looking For 2+ years of experience in Commercial Operations, Field Service Management, or Project Operations within Commercial AV, Low-Voltage, IT Infrastructure, or Telecommunications. Proven leadership experience managing internal coordination teams and remote field contractor networks. Relentless attention to detail with a process-first mindset - you believe great execution comes from tight checklists, clear accountability, OKRs, and standard operating procedures. Strong tech literacy across operational tools (Slack, Notion, FSM software, databases, Excel, etc.). High-grade communication skills capable of balancing tough subcontractor accountability with exceptional client relationship management. Why Join Auxe? High-Impact Role: Direct ownership over the core engine driving our commercial revenue and scale. Growth Culture: Fast-paced, high-accountability environment where performance and initiative are rewarded. Competitive Compensation: Salary commensurate with experience + performance bonus + additional. How to Apply If you are an operational leader who thrives on logistics, structure, and flawless execution, send your resume and a brief intro explaining why you're a fit to [email protected] or apply directly on LinkedIn.

Lead the end-to-end operational lifecycle for commercial projects, managing internal coordination teams and a North American field contractor network. Ensure all deployments are executed on schedule, within budget, and in strict compliance with the Scope of Work.

Requires 2+ years of experience in commercial operations or field service management within AV, IT infrastructure, or telecommunications. Candidates must demonstrate strong leadership skills, high tech literacy, and a process-driven mindset with extreme attention to detail.

• Performance Bonus

• Process OptimizationSouhaitée
• Project CoordinationSouhaitée
• Assurance qualitéSouhaitée
• LeadershipSouhaitée
• LogistiqueSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Commercial Operations
• Field Service Management
• Project Operations
• Subcontractor Management
• Quality Assurance
• Process Optimization
• Financial Controls
• Leadership
• Logistics
• SOW Compliance
• KPI Analysis
• Technical Support Management
• Vendor Management
• Operational Accountability
• Project Coordination
• Budget Management

• Management & Leadership
• Logistics
• Technology
• Construction
• Manufacturing

Expérience minimale

2+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Greater Toronto Area, Canada

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte