Dispatcher

Résumé du poste

The Dispatcher is responsible for managing propane delivery schedules and providing customer service support for incoming inquiries. They also assist in planning and forecasting branch workloads while maintaining accurate delivery records and performance reports.

Détails du poste

About Avenir Energy Ltd. Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy: Comprehensive Benefits: Full coverage for health, dental and life insurance. Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future. Work-Life Balance: Vacation, floater days, and flexible time-off programs to ensure you have time to recharge. Incentive Programs: Quarterly performance-based rewards for both individual and company achievements. Job Summary: Reporting to the Operations Manager, the Dispatcher is responsible for dispatching of propane deliveries to customers as well as providing customer service support on incoming customer lines. This position is also responsible for assisting in the planning and forecasting of workloads based on the branch demands and growth. Responsibilities: Communicate directly with drivers (and brokers if applicable) to manage current and upcoming delivery demand. Prepare delivery ticket selections within CUE and manage day-to-day dispatching within AWE Produce and review various reports. ie: performance reports, make necessary adjustments (Kfactors), run out report, follow-up with drivers, new and cancelled accounts report, outstanding tickets or special arrangement reports, truck reports. Review accounts put on STOP or cancelled accounts to ensure tickets deleted. Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.),as needed. Review weekend and overnight customer service inquiries with respect to delivery and take required action. Maintain DD table within CUE and communicate to delivery team as required. Assist/Train other staff on CUE delivery tools (i.e. delivery record setup, K-Factor, DD Due, Delivery profile etc.). Trouble-shoot truck computer system and communicate with inside / outside support when necessary. Provide customer service support on incoming customer calls. Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum products. Qualifications: Dispatching and Logistics experience considered an asset Must have strong computer skills, including Microsoft Office Customer service experience required, and Professional driving or fleet dispatching experience is an asset. Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.

Ce que vous ferez

The Dispatcher is responsible for managing propane delivery schedules and providing customer service support for incoming inquiries. They also assist in planning and forecasting branch workloads while maintaining accurate delivery records and performance reports.

Exigences

Candidates should have strong computer skills and experience in customer service, with dispatching or logistics experience considered an asset. Familiarity with petroleum product safety codes and fleet management is preferred.

Avantages

• Health insurance • Dental insurance • Life insurance • Retirement planning • RRSP • TFSA • Employer-matching contributions • Vacation • Flexible time-off programs • Performance-based rewards

Compétences indiquées

• Service à la clientèle · Souhaitée
• Communication · Souhaitée
• Reporting · Souhaitée
• Logistique · Souhaitée
• Troubleshooting · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée
• Forecasting · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Dispatching
• Logistics
• Customer service
• Microsoft Office
• Data entry
• Reporting
• Forecasting
• Troubleshooting
• Communication
• Fleet management
• Propane distribution
• Performance Reporting
• Planning
• Customer Service
• Computer Literacy
• Operations Management
• Operations
• Retirement Planning

Domaines d’emploi

• Logistics
• Energy
• Customer Service & Support
• Administrative
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance