Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

The Vetify Fulfillment Representative (Sr Customer Support Rep) will assist end-users in maximizing the value of the Avetta platform by supporting compliance workflows, verifying documentation, and resolving inquiries across multiple service channels. This role plays a critical part in ensuring supplier success and satisfaction through timely, accurate, and professional support. This position requires full fluency in both French and English, both verbally and in writing. If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance. Pay rate: $21.50 CAD/hour This position starts on October 5 and requires 100% attendance for 8 weeks of training (Monday-Friday, 9 am-6 pm MT). ESSENTIAL DUTIES AND RESPONSIBILITIES: Guide suppliers through Avetta’s products and assist with navigation, task completion, and compliance workflows Own the supplier experience by managing assigned accounts and building strong, trust-based relationships Proactively monitor supplier progress and follow up to ensure timely completion of compliance tasks Verify technical and regulatory documents submitted by suppliers, including insurance certificates and safety documentation Record and track customer inquiries, complaints, and feedback in internal systems (e.g., Salesforce) Collaborate with internal departments to resolve customer requests and escalate issues as needed Identify and document product defects and usability gaps reported by users Handle and resolve customer complaints with professionalism and empathy Uphold Avetta’s core values by delivering respectful, fair, and knowledgeable service in every interaction Regular and predictive attendance IDEAL EXPERIENCE, EDUCATION & TRAINING: 1–2 years of experience in customer service, preferably in a SaaS or cloud-based environment, Avetta-specific experience preferred Strong communication skills, both written and verbal High attention to detail and ability to multitask in a fast-paced setting Proficiency in desktop productivity tools (e.g., Word, Excel) Aptitude for learning new software systems and business processes Self-motivated with a passion for helping customers Bachelor’s degree preferred; Associate degree considered

The representative will assist end-users with compliance workflows, verify documentation, and resolve inquiries across multiple service channels. They are responsible for managing assigned accounts, building strong supplier relationships, and ensuring timely completion of compliance tasks.

Candidates should have 1-2 years of customer service experience, preferably in a SaaS environment, and must be fully fluent in both French and English. A bachelor's degree is preferred, though an associate degree will be considered.

• FrançaisSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Microsoft ExcelSouhaitée
• Microsoft WordSouhaitée
• AnglaisSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• French
• English
• Compliance workflows
• Documentation verification
• SaaS
• Salesforce
• Communication skills
• Attention to detail
• Multitasking
• Microsoft Word
• Microsoft Excel
• Software navigation
• Problem solving
• Relationship building
• Regulatory Documents
• Empathy
• Professionalism
• Workflow Management
• Bilingual (French/English)
• Self-Motivation
• Customer Support
• Business Process
• Customer Service
• Software As A Service (SaaS)
• Communication
• Product Defect
• Productivity Software
• Software Systems
• Usability
• Customer Inquiries
• Customer Complaint Resolution
• Detail Oriented

• Customer Service & Support
• Software
• Administrative
• Fulfillment Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Diplôme collégial

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

3 jours par semaine