System Support Technician I

Aviso Wealth: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca. The Opportunity: We are looking to fill an opening for a System Support Technician to join our IT team. Reporting to the Senior Manager, IT End User Services the System Support Technician is responsible for providing technical support to internal and external users by responding to requests for assistance, troubleshooting issues, and providing solutions. As oneaviso: We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve What your day looks like: Responds in a timely manner to incoming support requests via phone, email and ServiceDesk, providing support to internal and external end users on a variety of technical issues Triages incoming support requests to ensure they are routed to the appropriate technical group Tracks and monitors technical issues, coordinates, and works with internal IT staff and external service providers to ensure resolution to agreed service levels Supports, monitors, tests, and troubleshoots software problems Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals Software installations as approved Supports and maintains user accounts, including Active Directory and various other systems Assigns appropriate rights and access levels, and performs general network administrative tasks based on business requirements Supports phone and call center systems, including DID and extension assignments, phone set programming, and troubleshooting Supports mobile phone users, troubleshoots technical issues with mobile devices Adheres to opening and closing shift duty checklists Your experience and skills: Completion of a post-secondary certificate or diploma in IT or equivalent experience Some technical support in an enterprise environment would be an asset. Experience with investment industry data systems such as Dataphile would be an asset Thorough knowledge of current business hardware and software technologies Proficient in all Microsoft 365 products Skilled at troubleshooting in a Microsoft network environment Highly self-motivated and results oriented and able to work under pressure with tight schedules Outgoing and dynamic, with the ability to quickly establish rapport with others across all levels of the organization Excellent customer service skills and has a sense of pride in establishing and maintaining client relations and resolving crisis situations quickly Extremely detail oriented and accurate Fluent communication skills in English are required and bilingual skills in French are an asset Available for 24/7 On-Call support on a rotation basis Available to work Onsite in one of our corporate offices on a rotation basis Why Aviso Wealth? At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. Here are a few things that set us apart: Competitive compensation package that rewards and recognizes individual contributions Excellent health, dental and insurance benefits to meet the diverse needs of our employees Generous vacation time, fitness benefit, parental leave top-up options Matching contributions to our retirement program Commitment to the continuous improvement of our staff through learning & development and an education assistance program Regular social events to foster teamwork Your Information By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law. Further information is available on the Privacy link on our Career Page – Privacy Policies Equal Employment Opportunity Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. No recruiters or agencies, please. Company Overview: Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors. A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team. Salary This position is posted with an expected salary range of $55,000 - $65,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

The System Support Technician provides technical support to internal and external users by troubleshooting hardware, software, and network issues. They are responsible for triaging support requests, maintaining user accounts, and ensuring service levels are met through effective coordination.

Candidates must have a post-secondary certificate or diploma in IT or equivalent experience. Proficiency in Microsoft 365 and experience troubleshooting in a Microsoft network environment are required.

• Health insurance • Dental insurance • Insurance benefits • Generous vacation time • Fitness benefit • Parental leave top-up • Retirement program matching • Learning and development • Education assistance program

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical support
• Troubleshooting
• Microsoft 365
• Active Directory
• Hardware maintenance
• Software installation
• Network administration
• Customer service
• Triage
• Mobile device support
• Call center systems
• Communication skills
• Detail oriented
• Time management
• Software Installation
• Rapport Building
• Energetic
• Technical Issues
• Self-Discipline
• Administrative Functions
• Self-Motivation
• Technical Support
• Multilingualism
• Management
• Business Requirements
• Call Center Experience
• Investments
• Customer Service
• Communication
• Computer Hardware
• Continuous Improvement Process
• English Language
• Financial Services
• French Language
• Leadership
• Innovation
• Microsoft Networking
• Investing Online
• Peripheral Devices
• Portfolio Management
• Wealth Management
• Relationship Building
• Suitability Analysis
• System Support
• Troubleshooting (Problem Solving)
• Teamwork
• Detail Oriented
• User Accounts

• Technology
• Customer Service & Support
• Administrative
• Systems Support Technician
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Canada