Account Manager, Commercial Auto

Axis Insurance Managers Inc. dares to be Elite. We strive to be the best in our industry, helping people protect what matters most to them. We innovate. We collaborate. We push ourselves, and one another, to be more than we were the day before. To work with us means approaching each day with a passion for what you do, knowing that you make a difference – to your clients, to your colleagues, to yourself. We’re looking for people who are continuously growing – from Good to Great, from Great to Elite. We’re looking for YOU. As an Account Manager, Commercial Auto, a typical day might include: New Business/Renewals * Demonstrating needs-based sales behavior and builds relationships with new and existing customers, including reactive and tag-on selling, asking for referrals, generating new business, and increasing customer retention * Maintaining a diary of prospective/current clients and follow-ups on sales leads * Reviewing and working renewal lists, contacting clients minimum 45 days in advance * Ensuring that all notes to file are completed after each transaction in a timely, accurate manner Customer Service & Account Executive Support * Providing friendly, professional service to customers and Account Executives (if applicable) * Handling routine customer and Account Executive inquiries/concerns * Taking, reporting, and following up on claims, as necessary * Returning all customer inquiries in a timely manner * Referring to all Personal & Commercial insurance enquiries and X-dates to the appropriate Account Executive, as required * Ensuring work is prompt, efficient and accurate Administration * Maintaining ICBC inventory as required * Batching and transmitting ICBC documents as required * Closing POS machine as required * Processing payments * Printing and scanning files * Ensuring all documents are accurate and accounts are kept in an orderly manner You are passionate about: * Providing friendly, professional service * Making a positive difference to those around you * Sharing ideas and working with a great team of proactive, innovative thinkers * Learning, growing, and pushing past barriers * Living with integrity * Taking ownership of your work and actions You’re outstanding at: * Building relationships – with clients, with underwriters, with colleagues … YOU are a people person! * Staying on top of priorities … YOU know every deadline and live by your To-Do list! * Paying attention to the little things that make a big difference … YOU dot your I’s, cross your T’s, and check all your boxes to make sure it’s done right ... the first time! * Managing your time … even in a pressure cooker, with deadlines looming, YOU keep your cool, knowing you’ve got this! * Proactively getting stuff done … YOU follow up and follow through! * Working behind the scenes to ensure an exceptional customer experience … YOU know that the customer expects excellence … and so do you! Must haves: * 1-3 years’ Auto insurance experience, consistently meeting internal core competencies * General Insurance Salesperson Level 1 license through the Insurance Council of British Columbia; equivalent license in province of residence with the ability to obtain a British Columbia license; or commitment to obtain a Level 1 license within 6 months of hire * Post Secondary Degree considered an asset * Experience using Epic broker management system considered an asset * Commercial Auto insurance experience considered an asset What’s in it for YOU? * Fun! From team-building activities to contests and giveaways, holiday parties to virtual/in-person social events, we believe in building connections, knowing that a happy team makes a happy workplace! * Career potential & leadership opportunities. We pride ourselves on training and mentoring for success. * Competitive Employee Benefits Plan. The Axis Group has customized medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for your & your family. * Work/Life Balance. Our offices operate 8:30am – 4:30pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU. We’re excited to meet YOU! Axis Insurance Managers Inc. is committed to fostering a culture of mutual respect and inclusion, recognizing that our success is enhanced by diversity. We seek to recruit, develop, and retain top talent from a diverse candidate pool.

The Account Manager will manage new business and renewals, build strong client relationships, and provide professional customer service. They are also responsible for administrative tasks such as processing payments, managing ICBC inventory, and maintaining accurate account documentation.

Candidates must have 1-3 years of auto insurance experience and hold a General Insurance Salesperson Level 1 license or be able to obtain one within 6 months. A post-secondary degree and experience with the Epic broker management system are considered assets.

• Medical insurance • Dental insurance • Long-term disability insurance • AD&D insurance • Critical illness insurance • EAP • Life insurance • Vacation time • Flex work options

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Commercial auto insurance
• Sales
• Customer service
• Relationship building
• Time management
• Attention to detail
• Account management
• Claims handling
• Administrative support
• ICBC inventory management
• Payment processing
• Lead generation
• Renewal management
• Communication
• Proactive problem solving
• Talent Management
• Follow Through
• Underwriting
• Customer Service
• Customer Retention
• Employee Assistance Programs
• Executive Information Systems
• General Insurance
• Selling Techniques
• Leadership
• Innovation
• Mentorship
• Team Building
• Customer Inquiries

• Finance & Accounting
• Sales
• Customer Service & Support
• Administrative
• Commercial Account Manager
• Account Supervisor
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine