Bilingual (French) Client Services Analyst

About B3 B3 is a cloud-native, AI-driven data experiences innovator that puts data to work for everyone. Powered by AI, data science, and a secure data foundation, our platform makes data actionable with seamless integration, real-time visibility, and intuitive dashboards. With B3, companies get intelligent, agile data experiences that drive exponential business impact. About the Role We’re hiring a Bilingual (French) Client Services Analyst to support rapid new client activations, onboarding, requests, and support as B3 continues to scale quickly. This is a hands-on, execution-focused role at the center of our growth — working directly with customers as they go live on the B3 platform and supporting them in real production environments. You’ll be part of a fast-moving team onboarding new customers and sites on a regular basis. One week you may be helping launch a new plant, the next responding to live customer requests or supporting an expansion at an existing client. This role offers constant variety, real responsibility, and the opportunity to work with exciting industrial customers adopting AI for the first time. About the Work Support frequent new customer activations and onboarding. Act as a first point of contact for client requests and support. Triage, track, and follow up on requests in a fast-moving environment. Coordinate with Engineering and Platform teams to resolve issues. Help improve onboarding workflows and support processes. About You You can Read/ Write/ Speak French at a professional level (Bonus if certified) Expert level SQL skill set 1–4+ years in Client Services, Support, or Operations. Organized, responsive, and comfortable juggling multiple priorities. Strong communicator with a customer-first mindset. Interested in AI, data, and modern technology platforms. About the Office All In, In Office – Centrally located at the Corner of Yonge & St. Clair, we show up together, every weekday. Face-to-face time fuels our culture, speed, and creativity. Built for Growth – We’re moving fast, keeping structure light, and rewarding people who take ownership and drive momentum. If you’re driven by applied AI, enjoy working in the future, and want to build data science solutions that make a real impact, we’d love to meet you. Note: This position reflects an existing vacancy. B3 Systems is proud to be an Equal Employment Opportunity employer. We truly appreciate your interest in joining our team. While we may not be able to connect with every applicant, we will reach out directly to those selected for next steps. No “artificial intelligence” tool will be used to screening, assessment or selection of applicants for this opportunity. We celebrate diversity and are committed to creating an inclusive, supportive workplace where everyone can thrive. If you require any accommodations or support at any stage of the selection process, please let us know—we’re happy to help.

The Client Services Analyst will support new customer activations and onboarding while acting as the primary point of contact for client requests. They will also coordinate with engineering and platform teams to resolve issues and improve support workflows.

Candidates must have professional proficiency in French and expert-level SQL skills. The role requires 1–4+ years of experience in client services, support, or operations, along with strong organizational and communication abilities.

• Analyse de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• French
• SQL
• Client Services
• Customer Support
• Operations
• Data Analysis
• Onboarding
• Triage
• Communication
• Problem Solving
• AI
• Data Science
• Technical Support
• Workflow Improvement

• Customer Service & Support
• Data & Analytics
• Software
• Technology

Expérience minimale

4+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine