Spa Manager

Résumé du poste

The Spa Manager will lead, coach, and develop the team while overseeing daily operations including scheduling, payroll, and inventory. They will also ensure high guest service standards and manage guest feedback to maintain a professional and welcoming environment.

Détails du poste

Elevate Your Career in Banff with BCP Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences. We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community. At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations. Join us and be part of a culture that values connection, adventure, and excellence. At Red Earth Spa, we want every guest to leave feeling refreshed, polished and pampered. We're looking for a hands-on Spa Manager to lead our team of Receptionists, Massage Therapists and Estheticians, oversee daily operations and deliver a consistent, high-quality guest experience. You don't need spa experience — we're looking for a great people leader who knows how to create exceptional guest experiences and keep an operation running smoothly. Working closely with the Director of Spas, you'll help keep the business on track while fostering a professional, respectful workplace where both guests and staff feel well cared for. What You'll Do: Lead, coach and develop the team, creating a positive culture where everyone works together Own recruitment, onboarding and training for new team members Oversee the day-to-day operation, including scheduling, payroll, inventory, ordering and budgets Keep guest service standards high and make sure every part of the guest journey runs smoothly Be hands-on at reception when needed, supporting bookings, guest enquiries, check-ins, payments and front desk duties Manage guest feedback and solve problems quickly and professionally Work with the Director of Spas to achieve business goals and continually improve the guest experience What You'll Bring: 1–2 years' supervisory or management experience A genuine passion for leading and developing people Strong organisation and attention to detail A natural focus on guest/customer experience Confidence managing multiple priorities in a busy environment A positive, practical and hands-on approach Your experience could be in hospitality, tourism or customer experience — or somewhere completely different. If you're a great people leader who loves creating exceptional experiences, we can teach you the spa. At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy: Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents. Opportunity to invest in our Employee Share Ownership Program. Food and beverage discounts at all BLC restaurants and cafes. Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships. Discounts on spa services, movie passes, and rental/retail goods. Participation in Leadership Days for ongoing professional development. Experience our hotels firsthand through our Complimentary Hotel Stays Program. A complete list of employee benefits are listed here. If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits. BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at [email protected] or 403-760-8521. Please note: Only candidates selected for further consideration will be contacted.

Ce que vous ferez

The Spa Manager will lead, coach, and develop the team while overseeing daily operations including scheduling, payroll, and inventory. They will also ensure high guest service standards and manage guest feedback to maintain a professional and welcoming environment.

Exigences

Candidates should have 1–2 years of supervisory or management experience and a strong passion for people leadership. While spa-specific experience is not required, a practical, hands-on approach and excellent organizational skills are essential.

Avantages

• Group health insurance • Disability insurance • Life insurance • Employee share ownership program • Food and beverage discounts • Yoga classes • Canoe passes • Ski passes • Golf membership • Fitness club memberships • Spa service discounts • Movie passes • Retail discounts • Leadership development • Complimentary hotel stays

Compétences indiquées

• Service à la clientèle · Souhaitée
• Recruitment · Souhaitée
• Résolution de problèmes · Souhaitée
• Training · Souhaitée
• Budgeting · Souhaitée
• Operations Management · Souhaitée
• Souci du détail · Souhaitée
• Team Leadership · Souhaitée
• Gestion des stocks · Souhaitée
• scheduling · Souhaitée
• Conflict Resolution · Souhaitée
• Onboarding · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Team leadership
• Staff coaching
• Recruitment
• Onboarding
• Training
• Operations management
• Scheduling
• Payroll management
• Inventory management
• Budgeting
• Customer service
• Conflict resolution
• Problem solving
• Attention to detail
• Hospitality management
• Workplace Inclusivity
• Tourism
• Talent Recruitment
• Management
• Customer Service
• Training And Development
• Leadership
• Employee Onboarding
• Operations
• Teamwork
• Detail Oriented

Domaines d’emploi

• Hospitality
• Management & Leadership
• Customer Service & Support
• Human Resources
• Administrative
• Spa Manager
• Salon / Spa Manager
• Services Managers Not Elsewhere Classified
• Spa Managers
• Personal Service Managers, All Other