SENIOR PARTS ADVISOR

Résumé du poste

The Senior Parts Advisor is responsible for assisting customers with parts identification and ordering while maintaining accurate inventory records. They also coordinate with service technicians to ensure timely delivery of parts for repairs and manage warranty claims and returns.

Détails du poste

Drive Your Career Forward with Bannister — We’re Hiring a Senior Parts Advisor! Do you thrive in a fast-paced environment where accuracy and great service keep everything running smoothly? At Bannister Automotive Group, we’re not just supplying parts — we’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen. We’re currently looking for a Senior Parts Advisor to join our team. If you’re detail-oriented, service-driven, and ready to be a key player in a collaborative shop environment, this could be the opportunity you’ve been waiting for. The Drive Ahead * Greet and assist retail, wholesale, and internal service customers in a professional and timely manner * Use manufacturer and aftermarket catalogs to identify and order parts * Receive, ship, and organize parts inventory with accuracy and attention to detail * Process parts orders, invoices, returns, core charges, and warranty claims * Coordinate with service technicians to ensure timely delivery of parts for repair orders * Respond to parts inquiries via phone, email, and in person * Maintain a clean, organized parts department and stockroom * Monitor special-order parts and follow up with customers regarding arrival and installation Performance Essentials * Minimum 1 year of parts advising experience in a dealership or similar environment * Strong automotive knowledge with the ability to identify and recommend appropriate parts * Excellent communication, customer service, and problem-solving skills * Comfortable using DMS software (PBS/CDK experience preferred) * Ability to multitask and stay organized in a fast-paced environment * Valid driver’s license with a clean abstract * Full-time availability — typically Monday to Friday (approx. 40 hours/week) Bannister Accessories * Competitive wages based on industry benchmarks * Extended benefits package, including health, dental, and vision care * Group RSP contribution program for long-term financial support * Unlimited career growth across the Bannister Automotive Group — internal candidates are prioritized * Ongoing training and professional development Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.

Ce que vous ferez

The Senior Parts Advisor is responsible for assisting customers with parts identification and ordering while maintaining accurate inventory records. They also coordinate with service technicians to ensure timely delivery of parts for repairs and manage warranty claims and returns.

Exigences

Candidates must have at least one year of parts advising experience in a dealership or similar environment and possess strong automotive knowledge. A valid driver's license with a clean abstract and proficiency in DMS software are also required.

Avantages

• Health care • Dental care • Vision care • Group RSP contribution program • Career growth opportunities • Professional development

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication · Souhaitée
• Multitasking · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Parts advising
• Automotive knowledge
• Customer service
• Inventory management
• DMS software
• PBS
• CDK
• Communication
• Problem-solving
• Multitasking
• Order processing
• Warranty claims
• Shipping and receiving
• Automotive Knowledge
• Workplace Inclusivity
• Valid Driver's License
• Customer Service
• DMS Software Reengineering Toolkits
• Optometry
• Inventory Control Systems
• Invoicing
• Problem Solving
• Wholesaling
• Advising
• Detail Oriented

Domaines d’emploi

• Retail
• Customer Service & Support
• Trades
• Logistics
• Parts Advisor
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons