Spa Guest Services Manager

Spa Guest Services Manager Everwild Nordic Spa & Hotel, Canmore AB About Everwild Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality. Why Work for Us? * A discretionary bonus scheme * Group health benefits plan (Dental, Vision, Paramedical, and more) * Generous staff discounts at all our properties * Family and friends discount at Basecamp properties * Free access to the Everwild Nordic Spa * Discounts on food & beverage at Rhythm & Howl * Company paid staff events. * Room for advancement in our growing company * Be part of western Canada's fastest-growing hospitality brand * A hands-on people focused Everwild culture Position Overview Are you a passionate leader who thrives on creating exceptional guest experiences and inspiring high-performing teams? We are seeking a Spa Guest Services Manager to lead our spa guest services operations and play a key role in delivering warm, intuitive, and memorable service to every guest. Working closely with the Spa Manager, you will oversee the daily operations of the spa's front desk, concierge, and attendant teams, ensuring seamless service, operational excellence, and an exceptional guest journey from arrival to departure. You will recruit, coach, and develop team members while fostering a collaborative, supportive culture where people feel valued, empowered, and motivated to succeed. As a Spa Guest Services Manager, you will help shape the culture of the Everwild Spa by leading with empathy, professionalism, and a genuine commitment to excellence, ensuring every guest leaves feeling cared for and every team member feels inspired to deliver their best. Shifts: Full-time/Permanent. Days, evenings & weekends. Salary: Dependant on Experience Location: Canmore Alberta Key Responsibilities Spa Operation Policies and Procedures * Will oversee daily operations, in the absence of the Spa Manager * Lead the development of Everwild’s Spa concierge team * Implement, train and review front desk processes Guest Experience * Uphold and evolve a ritual culture focused on mindfulness, theatricality, and guest wellness. * Regularly observe spa operations, gather guest feedback, and adjust operational flow as necessary. * Engage guests in meaningful pre- and post-ritual interactions when appropriate. * Motivate and inspire Everwild spa team members to be genuine and thoughtful in every interaction. * Be the pillar of delivering extraordinary customer service and experience Operational Oversight * Ensure saunas and ritual spaces are maintained to the highest standards of cleanliness, safety, and readiness. * Coordinate with spa attendants and maintenance teams for fire safety, heat control, and essential repairs * Connect with spa department leads, reviewing all spa tools and inventory is maintained and controlled. Compliance & Safety * Train staff in safety procedures for sauna environments, including fire risk management, emergency response, and temperature regulation. * Ensure all health and safety standards are in alignment with health guidelines. * Ensure safe and effective recording keeping of all personal data and information systems. Performance Management * Deliver regular feedback, performance evaluations, and development opportunities for Spa Concierge/Spa Attendants. * Set clear expectations for daily operations, guest interactions and team behaviour. * Address any guest complaints or staff performance issues in a timely and professional manner. Reporting & Administration * Maintain records of spa management systems * Prepare monthly reports summarizing, program updates, staff development, safety compliance, and opportunities for improvement. * Participate in weekly leadership meetings and collaborate with other spa department heads. * Will work directly with Spa Manager to participate in monthly forecast, budgeting and marketing and operational guidance. Requirements * Experience in spa, wellness, or hospitality leadership. * Experience managing teams * Demonstrated leadership and team development skills. * Excellent guest service and communication abilities. * Working knowledge of Microsoft Windows – Outlook, Excel, Word. * Must be available to work evenings, weekends, and holidays. Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] [[email protected]] to discuss your needs confidentially. Full time, permanent, weekdays and weekends Full Time = 40 hours per week

The Spa Guest Services Manager oversees daily spa operations, including front desk and concierge teams, to ensure exceptional guest experiences and operational excellence. They are responsible for recruiting, coaching, and developing staff while maintaining high standards of safety, cleanliness, and administrative reporting.

Candidates must have prior experience in spa, wellness, or hospitality leadership and demonstrated team management skills. Proficiency in Microsoft Office and the ability to work flexible shifts, including evenings, weekends, and holidays, are required.

• Discretionary bonus scheme • Group health benefits plan • Dental • Vision • Paramedical • Staff discounts • Family and friends discount • Free access to the Everwild Nordic Spa • Discounts on food & beverage • Company paid staff events

• LeadershipSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Microsoft WordSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Team development
• Guest services
• Operational management
• Conflict resolution
• Performance management
• Health and safety compliance
• Concierge services
• Budgeting
• Forecasting
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Communication
• Staff training
• Health And Safety Standards
• Emergency Response
• Empathy
• Energetic
• Professionalism
• Spa Management
• Safety Procedures
• Microsoft Windows
• Cleanliness
• Customer Service
• Information Systems
• Training And Development
• Discounts And Allowances
• Performance Management
• Fire Safety
• Marketing
• Risk Management
• Operational Excellence
• Operations
• Performance Review
• Team Building
• Customer Complaint Resolution

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Guest Services Manager
• Hotel Manager
• Hotel Managers
• Lodging Managers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine