Home and Gifts Team Lead

Summary: Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department. Responsibilities: Provide supervision and leadership to the team members of the department, in partnership with the manager Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution Foster the growth and development of team members by training various standard operating procedures and processes Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager Perform administrative tasks related to their assigned department Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis Promote company programs to team members and customers Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope Assist in other areas of the store when business needs dictate Qualifications: Two or more years of supervisory experience in a sales or service environment is preferred Open availability – this position will be required to work store opening and closing shifts, as well as on weekends High school diploma or equivalent is preferred Ability to evaluate customers’ needs and make recommendations based on needs Ability to provide superior customer service and exceed customer’s expectations Ability to use good judgment and logic Experience in a related field or outdoor lifestyle Knowledge of Bass Pro Shops & Cabela’s specific products is an asset Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Benefits Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Fun work environment Competitive wages Excellent benefits Unlimited career advancement opportunities Bass Pro Cares Fund Bass Pro Shops

The Retail Lead oversees daily department operations, supervises team members, and ensures high standards of customer service and visual presentation. They are responsible for delegating tasks, training staff on standard operating procedures, and resolving customer issues.

Candidates should have at least two years of supervisory experience in a sales or service environment and possess open availability for shifts. A high school diploma or equivalent is preferred, along with strong communication and problem-solving skills.

• Retail merchandise discounts • Restaurant discounts • Resort discounts • Conservation attraction discounts • Fun work environment • Competitive wages • Excellent benefits • Unlimited career advancement opportunities • Bass Pro Cares Fund

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail management
• Team leadership
• Customer service
• Staff training
• Visual merchandising
• Inventory management
• Problem solving
• Administrative tasks
• Sales support
• Operational oversight
• Product recommendations
• Conflict resolution
• Supervision
• Administrative Functions
• Customer Service
• Sales
• Standard Operating Procedure
• Leadership
• Merchandising
• Sales Management

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Customer Service Team Lead
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

6 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine