Retail Supervisor-NEW SUDBURY CENTRE

Career Development | Medical and Dental Benefits | 40% Discount | Maternity and Parental Leave | Tuition Assistance At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day. As a Supervisor, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers. Responsibilities Attract, hire, develop, inspire, and retain top talent. Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues. Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities. Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives. Set the direction and goals for the day/shift when associates arrive for work. Provide individual and team performance feedback and recommendations to managers. Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge. Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations. Train, coach, reward, and motivate associates to improve selling and the customer experience. Reinforce selling expectations, performance, results, and accountability with all associates. All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds. Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations. Maintain our values, policies, and procedures. Qualifications Proven experience delivering sales, customer experience, and operational results in a fast-paced environment. Prior experience in a supervisory role, preferably in a retail setting. Thrives in a customer-first based retail environment. Ability to foster a customer-focused selling culture. Effective communication skills, being open to feedback, and the ability to adapt quickly. Ability to provide in the moment coaching to associates. Ability to de-escalate store and customer situations effectively. Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays. Education High school diploma, GED certificate, or Relevant Work Experience Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include: Competitive, performance-based compensation and bonus incentive programs for sales leadership positions. Robust medical, dental, and life insurance options, plus short-term and long-term disability plans. No-cost mental health and well-being support through our Employee Assistance Program (EAP). Retirement Savings Program with company match. Tuition Assistance Program. Opportunity for paid time off (PTO) and additional family benefits. Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love. Visit bbwbenefits.com for more details. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email applicantaccomodation@bbw.com if you require an accommodation. We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada. Application window will close when all vacancy/vacancies are filled.

The Supervisor partners with the Store Manager to develop associates and ensure exceptional customer experiences. Key duties include managing daily operations, overseeing opening and closing routines, and coaching staff to improve selling behaviors.

Candidates must have proven experience in retail sales and operational results, specifically in a supervisory role. A high school diploma or equivalent is required, along with the ability to work flexible shifts including weekends and holidays.

• Medical Insurance • Dental Insurance • Life Insurance • Short-term Disability • Long-term Disability • Employee Assistance Program • Retirement Savings Program With Company Match • Tuition Assistance Program • Paid Time Off • Family Benefits • 40% Merchandise Discount

• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail Management
• Team Leadership
• Customer Experience
• Sales Coaching
• Operational Excellence
• Conflict De-escalation
• Talent Acquisition
• Performance Management
• Inventory Management
• Visual Merchandising
• Communication Skills
• Staff Training

• Retail
• Management & Leadership
• Sales
• Customer Service & Support

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

3 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate