Account Manager

Job Title: Account Manager (E-commerce Seller Success) Location: Remote (Canada) Duration: 6+ months contract About the Role Support sellers by onboarding, training, and coaching them to launch successfully and grow on the live commerce platform. This is an execution-focused role centered on seller success, performance coaching, and account management. What You’ll Do Deliver structured onboarding and training using existing playbooks and scripts Coach sellers through their first 8 weeks, helping improve live show quality and performance Monitor seller KPIs (GMV, viewership, conversion, engagement) and provide data-led guidance Act as the main point of contact for a portfolio of ~30 sellers Onboard 2–4 new sellers weekly and manage ongoing engagement What We’re Looking For Experience in account management, customer success, or seller support (e-commerce) Strong coaching, communication, and relationship-building skills Comfortable using data and dashboards to guide performance improvements Able to follow established frameworks (not a strategy or playbook creation role) Self-starter who can manage multiple sellers simultaneously Background in marketplaces, live commerce, or small-business seller support Familiarity with KPIs like GMV, conversion rate, and engagement metrics

Support sellers by onboarding, training, and coaching them to launch successfully and grow on the live commerce platform. Act as the main point of contact for a portfolio of approximately 30 sellers.

Experience in account management, customer success, or seller support in e-commerce is required. Strong coaching, communication, and relationship-building skills are essential, along with familiarity with KPIs like GMV and conversion rates.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• Customer Success
• Seller Support
• Coaching
• Communication
• Relationship Building
• Data Analysis
• Performance Improvement
• KPI Monitoring
• E-commerce
• Live Commerce
• Onboarding
• Training
• Engagement
• GMV
• Conversion Rate

Expérience minimale

2+ ans