Customer Success Manager (E-commerce/Seller Onboarding)

Job Title: Customer Success Manager (E-commerce/Seller Onboarding) Location: Toronto, ON (3 days/week onsite) Duration: 6+ months contract Max Pay Rate: CAD 43/hr on T4 About the Role Support sellers by onboarding, training, and coaching them to launch successfully and grow on the live commerce platform. This is an execution-focused role centered on seller success, performance coaching, and account management. What You’ll Do Deliver structured onboarding and training using existing playbooks and scripts Coach sellers through their first 8 weeks, helping improve live show quality and performance Monitor seller KPIs (GMV, viewership, conversion, engagement) and provide data-led guidance Act as the main point of contact for a portfolio of ~30 sellers Onboard 2–4 new sellers weekly and manage ongoing engagement What We’re Looking For Experience in account management, customer success, or seller support (e-commerce) Strong coaching, communication, and relationship-building skills Comfortable using data and dashboards to guide performance improvements Able to follow established frameworks (not a strategy or playbook creation role) Self-starter who can manage multiple sellers simultaneously Background in marketplaces, live commerce, or small-business seller support Familiarity with KPIs like GMV, conversion rate, and engagement metrics

Support and onboard sellers by providing structured training and coaching to improve their live commerce performance. Monitor key performance indicators such as GMV and conversion rates to provide data-driven guidance for a portfolio of sellers.

Candidates should have experience in account management or customer success within the e-commerce or marketplace sector. Strong communication skills and the ability to use data dashboards to drive seller growth are essential.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• Customer Success
• Seller Support
• E-commerce
• Onboarding
• Performance Coaching
• Data Analysis
• Relationship Building
• KPI Monitoring
• Live Commerce
• Communication Skills
• Marketplace Management

Expérience minimale

2+ ans

Postuler avant le

12 sept. 2026