Customer Success Manager (E-commerce/Seller Onboarding)

Job Title: Customer Success Manager (E-commerce/Seller Onboarding) Location: Toronto, ON (3 days/week onsite) Duration: 6+ months contract Max Pay Rate: CAD 43/hr on T4 About the Role Support sellers by onboarding, training, and coaching them to launch successfully and grow on the live commerce platform. This is an execution-focused role centered on seller success, performance coaching, and account management. What You’ll Do Deliver structured onboarding and training using existing playbooks and scripts Coach sellers through their first 8 weeks, helping improve live show quality and performance Monitor seller KPIs (GMV, viewership, conversion, engagement) and provide data-led guidance Act as the main point of contact for a portfolio of ~30 sellers Onboard 2–4 new sellers weekly and manage ongoing engagement What We’re Looking For Experience in account management, customer success, or seller support (e-commerce) Strong coaching, communication, and relationship-building skills Comfortable using data and dashboards to guide performance improvements Able to follow established frameworks (not a strategy or playbook creation role) Self-starter who can manage multiple sellers simultaneously Background in marketplaces, live commerce, or small-business seller support Familiarity with KPIs like GMV, conversion rate, and engagement metrics

Support e-commerce sellers through structured onboarding, training, and performance coaching to ensure successful launches. Monitor key performance indicators like GMV and conversion rates to provide data-led guidance for a portfolio of sellers.

Requires experience in account management or seller support within e-commerce or marketplace platforms. Candidates must be comfortable using data dashboards and following established frameworks to drive seller growth.

• Analyse de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• Customer Success
• Seller Onboarding
• Performance Coaching
• Data Analysis
• Relationship Building
• KPI Monitoring
• E-commerce Support
• Live Commerce
• Communication Skills

• Customer Service & Support
• Retail
• Management & Leadership
• Sales
• Consulting

Expérience minimale

2+ ans

Postuler avant le

2 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

3 jours par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte