Moving British Columbians Forward.
Burnaby, British Columbia
Driven by our purpose to move British Columbians forward, BCAA (British Columbia Automobile Association) is a long-standing BC Top Employer (Mediacorp) and provides over 1 in 3 B.C. households with industry leading mobility and protection services including Membership, Insurance, Evo Car Share, Evolve E-Bike Share, BCAA Auto Marketplace and Auto Service. BCAA invests in programs and initiatives to make a positive impact by protecting the people and province of BC, recognizing that the place we call home is all of ours to protect. BCAA holds itself accountable to its purpose by setting goals related to its impact on People, the Planet and Prosperity, and sharing results in our annual Impact Report.
Télétravail · Burnaby, British Columbia, Canada
Provide exceptional customer service by addressing member inquiries via phone, email, and live chat. Perform administrative tasks and actively participate in training to support the evolving needs of the car sharing service.
Hybride · Canada
The role focuses on analyzing digital customer journeys using data and feedback to identify friction points and optimize online sales and service channels. It involves partnering with cross-functional teams to implement human-centered design and accessibility improvements to enhance the Member experience.
Sur place · Kelowna
Manage all vehicle repairs at the Kelowna Automotive Service Centre while maintaining high safety and performance standards. Mentor apprentices and lube technicians to ensure operational excellence and clear communication with members.
Sur place · Kelowna
Provide roadside mechanical assistance and towing services to members while maintaining high standards of service and safety. Promote BCAA products and services while ensuring proper care and documentation of company equipment.
Sur place · Kelowna
Respond to member requests for roadside assistance including mechanical repairs, battery boosts, and towing while conducting diagnostic assessments. Maintain BCAA service and safety standards by ensuring all equipment is kept in good working condition.
Hybride · Burnaby
The coordinator will manage administrative tasks such as processing charges, preparing reports, and investigating parking or toll issues. They will also provide high-quality customer support to members via phone, email, and live chat platforms.
Hybride · Burnaby
The Operations and Member Support Coordinator provides administrative support and exceptional customer service to members via phone, email, and live chat. Responsibilities include managing parking tickets, tolls, mileage overages, and coordinating various administrative tasks to ensure smooth call centre operations.
Hybride · Burnaby
Support the Senior Manager in navigating daily issues, delivering projects, and developing Evo's products and services. Responsibilities include coordinating marketing campaigns, defining business requirements, and creating standard operating procedures to improve departmental efficiency.
Sur place · Kelowna
Greet customers in person and via phone to promote and recommend BCAA insurance products, memberships, and services. Collaborate with support teams to provide optimal coverage and meet sales goals while building long-term customer relationships.
Sur place · Burnaby
Manage end-to-end strategic sourcing and operational procurement processes to optimize supply management and vendor relationships. Lead the development of complex bid documents and drive continuous process improvements to maximize organizational value.
Sur place · Victoria
Greet customers in person and via phone to promote and recommend BCAA insurance products, memberships, and auto insurance. Collaborate with support teams to identify cost-saving opportunities and provide exceptional customer service to meet sales goals.
Sur place · Richmond
Greet customers in person and via phone to promote BCAA insurance products, memberships, and auto insurance. Collaborate with support teams to recommend appropriate coverage and meet sales goals while providing exceptional customer service.
Sur place · Delta
The role involves issuing and renewing BCAA insurance products while providing tailored recommendations to meet customer needs. You will collaborate with underwriting teams and manage account documentation to achieve sales and productivity goals.
Sur place
Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. As part of our commitment to an open and transparent recruitment process, a preferred internal candidate has been identified for this role. However, we recognize…
Sur place · Kelowna
Independently issue and renew BCAA insurance products while providing recommendations to meet customer needs. Collaborate with support teams and underwriting to achieve sales goals and maintain high customer experience standards.
Sur place · Nanaimo
Greet customers in person and via phone to promote and recommend BCAA insurance products, memberships, and services. Collaborate with support teams to provide optimal coverage and meet sales goals while building long-term customer relationships.
Sur place
Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are currently hiring a Senior Insurance Advisor who will provide exceptional customer service in our Member Contact Centre. As part of our commitment to an op…
Sur place
Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are looking for a Temporary Full-Time Member Experience Representative! This temporary contract is anticipated to be till February 28, 2028. As a Member Exper…
Sur place · Burnaby
Promote BCAA insurance products and memberships to customers via phone to provide tailored coverage and peace of mind. Collaborate with support teams and underwriting to meet sales goals and provide exceptional customer service.
Hybride · Burnaby
Provide second-line support and monitoring for cloud-native production applications on AWS to ensure platform stability. Develop and deploy backend enhancements, bug fixes, and integration improvements while collaborating with senior architects.