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Bensu Varol

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Software Support Specialist | Application Support | Technical Support | Computer Engineering MSc Candidate

Alberta

FONET Information Technologies
Near East University

À propos

Computer Engineering MSc candidate with BSc degrees in Computer Engineering and Software Engineering and hands-on experience in software support, application support, technical troubleshooting, and healthcare IT. Currently working at FONET Information Technologies, supporting Hospital Information Management System (HIMS) users, managing requests in Jira, reproducing software issues, performing functional testing, troubleshooting VPN and user-access problems, and coordinating with technical teams. Additional experience includes computer laboratory support, network troubleshooting, Wi-Fi access point configuration, and software/hardware checks. Open to full-time opportunities and relocation across Alberta, Canada, including Calgary, Edmonton, Red Deer, and surrounding areas.

Compétences

  • CommunicationAvancé
  • Communication SkillsAvancé
  • Critical ThinkingAvancé
  • Service à la clientèleIntermédiaire
  • Customer supportAvancé
  • Detail-orientedAvancé
  • DocumentationAvancé
  • GitHubIntermédiaire
  • Hardware DiagnosticsIntermédiaire
  • Incident ManagementIntermédiaire
  • interpersonal communicationAvancé
  • JiraIntermédiaire
  • LinuxIntermédiaire
  • Microsoft 365Intermédiaire
  • Microsoft ExcelIntermédiaire
  • Microsoft OutlookIntermédiaire
  • Microsoft TeamsIntermédiaire
  • Microsoft WordAvancé
  • Multi-TaskingAvancé
  • Network TroubleshootingIntermédiaire
  • Résolution de problèmesAvancé
  • PythonIntermédiaire
  • Assurance qualitéIntermédiaire
  • Relationship BuildingIntermédiaire
  • Root Cause AnalysisIntermédiaire
  • Software InstallationIntermédiaire
  • Technical DocumentationAvancé
  • Technical SupportAvancé
  • Gestion du tempsAvancé
  • TroubleshootingAvancé
  • VPNIntermédiaire
  • WindowsAvancé

Expérience

  1. Software Support Assistant Specialist

    FONET Information Technologies

    mars 2026 to Aujourd’hui

    Nicosia, Cyprus

    Support Hospital Information Management System (HIMS) users by evaluating and documenting requests in Jira, analyzing and reproducing reported issues, and maintaining service and task records. Perform functional testing after application updates, prepare technical documentation, and coordinate issue resolution with relevant technical teams. Provide remote support through AnyDesk, troubleshoot VPN connectivity, and support system integrations, user authorizations, and day-to-day application workflows.

  2. Academic Quality and Compliance Auditor

    Near East University

    sept. 2025 to janv. 2026

    Nicosia, Cyprus

    Reviewed course delivery and academic schedules for compliance with academic programs. Checked weekly course plans and reported identified discrepancies to the central quality unit.

  3. Computer Laboratory Assistant

    Near East University

    sept. 2025 to janv. 2026

    Nicosia, Cyprus

    Provided technical support to students and academic staff in university computer laboratories and assisted with system installations and laboratory operations.

  4. Network Control Intern

    Near East University UZEBIM

    avr. 2025 to juin 2025

    Nicosia, Cyprus

    Checked computer laboratory networks, identified connectivity problems, assisted with network troubleshooting, and supported technical reporting.

  5. Software and Hardware Support Intern

    Near East University UZEBIM

    janv. 2025 to mars 2025

    Nicosia, Cyprus

    Performed software and hardware checks, assisted with troubleshooting computer systems, and prepared technical reports.

  6. Student Affairs – Accounting Support

    Near East University

    déc. 2023 to févr. 2024

    Nicosia, Cyprus

    Supported student affairs office operations and assisted with basic accounting and administrative processes.

Formation

  1. Near East University

    MSc in Computer Engineering, Computer Engineering

    Nicosia, Cyprus

    2025 to 2027

    Thesis-based MSc in Computer Engineering with a GPA of 3.87/4.00. Expected completion February 2027. Research focuses on deep learning, computer vision, medical imaging, and explainable AI.

  2. Near East University

    BSc in Software Engineering, Software Engineering

    Nicosia, Cyprus

    2022 to 2025

    Completed as a double major alongside the BSc in Computer Engineering, with additional training in software engineering, software development, testing, and system design.

  3. Near East University

    BSc in Computer Engineering, Computer Engineering

    Nicosia, Cyprus

    2021 to 2025

    Graduated as the top student of the Computer Engineering Department for the 2024–2025 academic year. Completed an English-medium Computer Engineering program with coursework and projects in software development, systems, networking, and artificial intelligence.

Permis et certifications

  • Medical AI Development with MONAI: Interactive Annotation Using NVIDIA NIM Microservices

    NVIDIA Deep Learning Institute

Langues

  • anglaisProfessionnel