Customer Service Representative - Mississauga Office

We are seeking a confident, ambitious, and client-focused Client Services & Sales Consultant to join our team in Mississauga, Canada. The primary focus of this role is to manage Canadian client inquiries, assist with company formation and compliance in Canada, and promote accounting, tax, and business advisory services offered by our Canadian firm. You will also support clients interested in establishing businesses in Dubai and other jurisdictions by coordinating with our Dubai operations team. Key Responsibilities Respond promptly to inbound inquiries via phone, email, and CRM platforms. Conduct consultation calls to assess client needs and recommend the right business setup structure Provide guidance on basic CRA compliance requirements (corporate taxes, GST/HST, payroll, etc.). Prepare and present proposals, pricing, and service agreements to clients. Coordinate with our internal Canadian tax & accounting teams for onboarding and service delivery. Manage cross-border service requests by working closely with our Dubai team when clients require UAE business setup solutions. Maintain accurate CRM records, follow-ups, and client documentation. Promote additional services including: Monthly accounting & bookkeeping Tax filing and compliance Business advisory & digital solutions Support sales initiatives, networking activities, and key partnership opportunities in Canada. Ensure proper handover of clients to operations teams and maintain high-quality service throughout. Generate periodic sales and pipeline reports for management. ​ Requirements Preferred Qualifications Customer service, business setup, accounting firm or sales experience in Canada is a strong advantage. Excellent English communication skills — both written and verbal. Strong confidence in client communication and consultative selling. Organized, proactive, and able to manage multiple tasks efficiently. Knowledge or background in accounting/tax/CRM systems is an asset. Benefits What We Offer: A competitive base salary along with an exciting incentive structure. Opportunities for personal and professional growth. Continuous learning and development. Collaborative, diverse, and dynamic work environment. Direct impact on entrepreneurs, startups, and multinational corporations. Future growth prospects.

The role involves managing client inquiries regarding Canadian business formation, tax compliance, and advisory services while coordinating with international teams. You will also be responsible for preparing proposals, maintaining CRM records, and supporting sales initiatives to drive business growth.

Candidates should have experience in customer service, sales, or accounting firms, preferably within the Canadian market. Strong English communication skills and the ability to manage multiple tasks in a consultative environment are essential.

• Competitive base salary • Incentive structure • Personal and professional growth • Continuous learning and development • Collaborative work environment

• Service à la clientèleSouhaitée
• VenteSouhaitée
• CommunicationSouhaitée
• ComptabilitéSouhaitée
• Gestion de projetSouhaitée
• Tenue de livresSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Consultative selling
• Business setup
• Accounting
• Tax compliance
• CRM systems
• Communication
• Proposal preparation
• Client relationship management
• Business advisory
• Bookkeeping
• Sales
• Networking
• Project coordination
• Client Needs Assessment
• Continuous Development
• Solutions Support
• Sales Prospecting
• Business Advisory
• Customer Relationship Management
• Corporate Tax
• Customer Service
• Client Services
• Consultative Selling
• English Language
• Operations
• Tax Preparation

• Customer Service & Support
• Sales
• Finance & Accounting
• Consulting
• Management & Leadership
• Customer Service Representative/Office Manager
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine