VIP Account Manager

Job Overview BET99 is Canada's Premiere Online Sportsbook and Casino. Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration. We are currently looking for a VIP Account Manager that will be responsible for developing and managing our high-value VIP Casino players, aiming at building relationships that will drive loyalty across the company taking them to the next level. Vacancy Status: New Responsibilities Delivers personalized service and excellent customer experience to the company’s VIP Tier segment. Main focus is maintaining/increasing player activity via proactive tasks which are standard processes followed daily, weekly, monthly or even on an ad-hoc basis. Communicates with players via calls, emails and text upselling games, promotions and features. Builds strong relationships through engagement with the aim of helping players reach higher tiers within the VIP Program. Is analytical in observing customer behavior and quickly reacting to satisfy both customer and business needs. Provides constructive feedback for continuous operational and process improvement. Provides reports on performance and financial updates to the VIP Host. Qualifications Bachelor’s degree or equivalent work experience Communication and interpersonal skills; strong command of spoken English and use of proper grammar. Ability to perform well in a fast-paced, multi-task/ -cultural, dynamic environment Knowledge of, and ability, to quickly learn about tech, online gaming applications and call center software Knowledge and interest in online gambling and/or sports industry: real-money betting, sports, casino and poker, internet applications, payment processing, basic tech support Excellent time management and organizational skills Self-starter capable of taking initiative and working with minimal direction Ability to work both independently and collaboratively in a dynamic environment Ability to work a flexible schedule to meet business and workgroup needs Experience in outbound phone based or sales telemarketing role is a plus Nice to have Experience within the iGaming industry Why Join BET99? Come for the career… stay for the culture. Canada-wide remote freedom - your office is anywhere you want it to be. Time off that feels good - paid vacation, paid sick days, plus your birthday off on us. Early access to leadership - meet the CEO in your first 30 days and see how your work truly makes an impact. Open-door leadership style - transparency and collaboration are core to how we operate. Premium benefits - 100% employer paid, for you and your family. Built-in career acceleration - Mentorship Programs led by industry veterans. A community you’ll want to be part of - book clubs, monthly employee events, cross-team fun, and more. Bring a friend, earn a bonus - our referral program rewards great connections. Regular recognition programs - so your great work never goes unnoticed. Modern tools and tech - making your job smoother, not harder. A streamlined onboarding process - hit the ground running with confidence. A company that invests in long-term relationships, not quick wins. Disclaimers: This position does not use artificial intelligence during the hiring process.

Develop and manage high-value VIP Casino players to drive loyalty and increase activity through personalized service. Communicate via calls, emails, and texts to upsell games and promotions while providing performance reports to the VIP Host.

Requires a bachelor's degree or equivalent experience with strong English communication skills and the ability to work in a fast-paced environment. Knowledge of online gambling, sports betting, and call center software is highly desired.

• Remote Work • Paid Vacation • Paid Sick Days • Birthday Off • 100% Employer Paid Premium Benefits • Mentorship Programs • Employee Events • Referral Bonus • Recognition Programs

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• Customer Experience
• Upselling
• Relationship Building
• Analytical Thinking
• Time Management
• Organizational Skills
• Interpersonal Communication
• Telemarketing
• iGaming Knowledge

• Customer Service & Support
• Sales
• Sports & Recreation
• Hospitality
• Management & Leadership

Formation minimale

Baccalauréat

Expérience minimale

0+ ans

Postuler avant le

29 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Calgary, Alberta, Canada

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte