Customer Support Specialist

Beth's Beautiful Destinations is hiring a Customer Support Specialist for its remote Canada workflow. This position combines Case Management, Issue Resolution, and Case Documentation to keep decision traceability, exception tracking, and handoff quality visible from intake through handoff. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role. Core Responsibilities Maintain assigned customer support specialist work in Canada using Case Management, Account Review, and Ticket Management so decision traceability remains traceable. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role. Review incoming information with Issue Resolution, Customer-Focused, Support-Focused, Specialized-Execution, and Queue Management so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role. Track open actions through Case Documentation, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting while keeping exception tracking, ownership, and deadlines visible. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role. Document decisions and handoffs with Account Review, Ticket Management, and Customer Support so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role. Use Customer-Focused, Support-Focused, Specialized-Execution, Queue Management, and Case Management to support quality; escalate exceptions whenever handoff quality cannot be confirmed from the available record. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role. Success Standard Strong performance in this Canada-based Customer Support Specialist role means Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Case Documentation reinforce decision traceability, exception tracking, and handoff quality; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role. Role Fit Practical ability with Case Management, Issue Resolution, and Ticket Management in a remote Canada workflow. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role. Clear written communication using Account Review and Customer-Focused, Support-Focused, Specialized-Execution when documenting ownership, status, and next actions. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role. Comfort applying Queue Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Customer Support while maintaining accurate records for Beth's Beautiful Destinations. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role. Sound judgment around Case Documentation, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Case Management, including when a Canada workflow item requires escalation. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Support Specialist at Beth's Beautiful Destinations, remote execution is complete when customer support, ticket management, and account review leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

The specialist manages customer support cases and tickets to ensure decision traceability and high handoff quality. They are responsible for identifying inconsistent information and documenting all actions to maintain a verifiable evidence trail.

Candidates must have practical ability in case and ticket management within a remote workflow. Strong written communication skills and sound judgment for escalating workflow items are required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Case Management
• Issue Resolution
• Ticket Management
• Customer Communication
• Customer Experience
• Queue Management
• Account Review
• Case Documentation
• Written Communication
• Exception Tracking

• Customer Service & Support
• Hospitality
• Administrative

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate