Junior IT Support

Jr.IT Support Specialist Role Overview We are looking for an Jr. IT Support & Operations Specialist to provide first-line and intermediate IT support across our organization. This position is a great opportunity for someone with foundational IT support experience who is ready to grow into broader systems, applications, network, cloud, and operational technology support responsibilities. This role works closely with Bevo’s internal IT function, operational departments, and external vendors to support users, maintain IT devices, manage accounts and access permissions, and help ensure the reliable operation of IT and greenhouse-related systems. The successful candidate will handle day-to-day IT requests, support Microsoft 365 and business applications, assist with device and network troubleshooting, and contribute to documentation, ticketing, change management, and continuous improvement of IT support processes. Key Responsibilities End-User Support * Provide first-line and intermediate user support in accordance with ITSM procedures * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint * Assist with system account and access permission management, including onboarding, offboarding, and access changes * Support users with hardware and software issues * Set up and deploy desktops, laptops, mobile devices, and peripherals Systems & Devices * Perform routine maintenance on workstations and assist with basic server-related support tasks * Assist with user account management in Active Directory, Entra ID, and Microsoft 365 admin tools * Install updates, patches, and standard software * Track and manage IT assets and inventory Networking Support * Assist with basic network troubleshooting, including Wi-Fi, wired connectivity, printers, and related issues * Support Ubiquiti UniFi wireless and switching environments, escalating complex issues as needed * Escalate complex network issues to senior team members or external vendors when appropriate Business Applications * Provide basic user support for Microsoft Dynamics ERP and other internal business systems * Assist users with data access and reporting tools such as Power BI * Assist with testing and user support for system changes or upgrades IoT & Greenhouse Systems * Work with senior staff and vendors to help resolve system alerts or outages * Help maintain reliable data flow between operational systems and IT infrastructure Documentation & Process * Document common issues and solutions * Follow ITSM-based procedures for ticketing, escalation, and change management * Contribute to improving support processes and user experience Qualifications Required * 3+ years of experience in IT support, helpdesk, systems support, or a related technical support role * Working knowledge of Windows operating systems, Microsoft 365 applications, computer hardware, and peripherals * Troubleshooting and problem-solving skills across user devices, applications, printers, and access-related issues * Strong communication skills and a user-focused support approach * Ability to follow IT procedures, document issues clearly, and escalate when needed * Willingness to learn, take ownership, and grow into more independent technical responsibilities Preferred * Basic understanding of or experience with Active Directory, Entra ID, or Microsoft 365 admin tools * Basic networking knowledge, including DHCP, VLAN, Wi-Fi, DNS, and firewall concepts * Experience with ticketing, incident management, or change management through ITSM processes * Experience with or interest in Ubiquiti UniFi, ERP systems, Power BI, Active Directory, or operational technology environments Nice-to-Have * IT certifications or coursework such as CompTIA A+, Network+, MS-900, AZ-900, or similar * Basic scripting or automation exposure, especially PowerShell * Interest in IoT, greenhouse technology, or industrial technology environments What You'll Learn * How to provide professional IT support in a real business environment using ITSM processes * Hands-on Microsoft 365, Entra ID, Azure, and Active Directory administration skills * Practical troubleshooting experience across workstations, mobile devices, printers, applications, and user access issues * Exposure to enterprise networking, Wi-Fi, switching, firewall, and security management * How IT supports greenhouse operations, IoT systems, sensors, and production environments * Working knowledge of ERP systems, Power BI, and cloud-based business applications * How to document issues, communicate clearly with users, and take on more independent technical responsibilities over time What Success Looks Like * User issues are resolved in a timely and professional manner * Users have a positive support experience and feel well communicated with * Technical skills, troubleshooting confidence, and independence continue to grow over time * Strong collaboration with the IT team, business users, and external vendors Pay- CAD$57,000 to CAD$58,000 per year based on skills and experience Fixed, permanent Full-time, In office position Additional compensation – Health benefits,Health & wellness benefits, RRSP contributions Recruitment Scams Be cautious of recruitment scams. Bevo does not charge any fees to candidates at any stage of the hiring process. If you suspect fraudulent activity, please avoid sharing personal information and report it through the appropriate channels. Non-Discrimination Statement Bevo is committed to equal opportunity and does not discriminate against any applicant on the basis of characteristics protected by applicable law. Privacy Information collected and processed as part of your Bevo Careers profile, as well as any job application you submit, will be handled in accordance with applicable data protection and confidentiality practices.

Provide first-line and intermediate IT support for users, hardware, and software across the organization. Maintain IT infrastructure, manage user accounts, and support greenhouse-related IoT systems and business applications.

Requires 3+ years of experience in IT support or a related technical role with strong knowledge of Windows and Microsoft 365. Candidates should possess troubleshooting skills and a willingness to grow into independent technical responsibilities.

• Health Benefits • Health & Wellness Benefits • RRSP Contributions

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Microsoft 365
• Active Directory
• Entra ID
• Network Troubleshooting
• ITSM
• Hardware Deployment
• Ubiquiti UniFi
• Microsoft Dynamics ERP
• Power BI
• IoT Support
• Asset Management
• Windows OS
• Technical Documentation
• User Support
• Change Management
• PowerShell
• End-User Training And Support
• Microsoft Dynamics 365
• Professionalism
• Ubiquiti Unifi
• Sensors
• Willingness To Learn
• IT Infrastructure
• Microsoft Teams
• Data Access
• Microsoft Access
• Account Management
• Admin Tools
• Technical Support
• Automation
• Microsoft Azure
• Management
• Business Systems
• Communication
• Complex Networks
• CompTIA A+
• CompTIA Network+
• Computer Hardware
• Confidentiality
• Continuous Improvement Process
• Dataflow
• Information Privacy
• Dynamic Host Configuration Protocol (DHCP)
• Enterprise Resource Planning
• Firewall
• Help Desk Support
• Incident Management
• Problem Solving
• IT Service Management
• Microsoft Outlook

• Technology
• Customer Service & Support
• Agriculture
• Manufacturing
• IT Supporter
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine