Workplace Concierge

Résumé du poste

The Workplace Concierge is responsible for delivering a high-quality workplace experience by managing hospitality, event space coordination, and visitor services. They act as the primary point of contact for office operations, ensuring facilities and amenities meet the needs of employees and guests.

Détails du poste

SUMMARY The role of the Workplace Concierge will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees and visitors. These partners include facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams, technology and furniture vendors, food service operators and any other applicable amenities. In this role, there is a unique opportunity to influence how employees work, and directly impact their workday. You will work with a team of professionals delivering workplace services including hospitality, event space coordination, and space occupancy. In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees. This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams. KEY DUTIES & RESPONSIBILITIES Client Support * High-end client facing role, and the go-to person for the workplace strategy program in the office environment. * Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times. * Greet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms and access reservation system. * Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges. * Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests. * Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.) * Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement. * Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners. * Primarily a Monday – Friday daytime hours, requiring flexibility in working hours to support special events. KNOWLEDGE & SKILLS * University degree or 1-3 years’ of job-related relevant experience. * Intuitive in understanding and aligning priorities to align with client goals and desired outcomes. * Service-oriented, able to be customer-facing and displays a can-do attitude in all circumstances. * Able to exercise sound judgement, make decisions, and provide direction. * Comfortable dealing with issues and people. * Strong written and verbal communication skills in English presented in a professional manner. * Strong computer skills, including MS suite of software working on laptop, tablet and phone. * Self-starter, able to work independently as well as in a team. * Pro-active, approachable, and solution-based. * Strong organization skills and enjoy multi-tasking. * Be flexible and responsive to real-time requests. * Detail oriented and accurate. * Ability to work under pressure while meeting deadlines. * Highly mobile role, requiring inspection of large areas on multiple floors. * Background in event planning would be considered an asset. Licenses and/or Professional Accreditation * None required. This is a regular, full-time position with a salary range of $44,303 - $52,121 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role. #LI-SS1

Ce que vous ferez

The Workplace Concierge is responsible for delivering a high-quality workplace experience by managing hospitality, event space coordination, and visitor services. They act as the primary point of contact for office operations, ensuring facilities and amenities meet the needs of employees and guests.

Exigences

Candidates should possess a university degree or 1-3 years of relevant experience in a customer-facing role. Strong communication, organizational, and computer skills are required, along with the ability to perform physical tasks such as lifting up to 50 lbs.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Organization skills · Souhaitée
• Résolution de problèmes · Souhaitée
• adaptability · Souhaitée
• interpersonal skills · Souhaitée
• Souci du détail · Souhaitée
• Decision Making · Souhaitée
• Multi-Tasking · Souhaitée
• Communication Skills · Souhaitée
• Microsoft Office Suite · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Event planning
• Communication skills
• Problem solving
• Organization skills
• Multi-tasking
• Microsoft Office Suite
• Facility management
• Interpersonal skills
• Decision making
• Time management
• Attention to detail
• Professionalism
• Adaptability
• Teamwork
• Influencing Skills
• Self-Starter
• Furniture Cleaning
• Influencing Without Authority
• Organizational Skills
• Ability To Meet Deadlines
• Lifting Ability
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Event Planning
• Food Services
• Occupational Safety And Health
• Multitasking
• Proactivity
• Verbal Communication Skills
• Coordinating
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Hospitality
• Administrative
• Management & Leadership
• Workplace Consultant
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges