CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative Reporting Relationship: This position reports directly to the Contact Centre Manager. Job Summary: This position requires a person with excellent communication, multitasking, and interpersonal skills. The main duty of the Customer Service Representative is to communicate and book appointments with Birchwood's current client base through texting, outbound calls, and email. Shift Details: Monday - Friday, 9:00 am - 5:30 pm Qualifications Proven customer service and communication skills Highly organized with the ability to prioritize and execute urgent matters Comfortable leveraging technology for most daily activities Knowledge of the automotive industry is an asset Previous call center experience preferred Valid driver's license, clean driving record, and own transportation to work are required as the location is not on a bus route What Birchwood Can Offer You Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus Career development opportunities & internal promotions Learning & development opportunities Wellness program Corporate discounts & group savings plan Volunteer program – Dollars for Doing Company events – Birchwood Bucks, Circle of Excellence, holiday parties Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity. Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca APPLY NOW Birchwood Department Call Centre Employment Type Full Time APPLY NOW

The main duty of the Customer Service Representative is to communicate and book appointments with Birchwood's current client base through texting, outbound calls, and email. This position requires excellent communication, multitasking, and interpersonal skills.

Candidates should have proven customer service and communication skills, be highly organized, and comfortable leveraging technology. Knowledge of the automotive industry and previous call center experience are preferred.

• Competitive Compensation • Full Benefits Package • RSP Matching Program • Employee Referral Bonus Program • Career Development Opportunities • Learning & Development Opportunities • Wellness Program • Corporate Discounts • Volunteer Program • Company Events

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Communication Skills
• Multitasking
• Interpersonal Skills
• Organization
• Technology Proficiency
• Automotive Knowledge
• Call Center Experience

• Customer Service & Support
• Sales
• Administrative
• Retail
• Human Resources

Expérience minimale

0+ ans

Postuler avant le

9 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level