Front End Manager

Résumé du poste

This position supervises and trains front-end store personnel to ensure procedure compliance and high-quality customer service. Responsibilities include managing policy documentation, handling customer complaints, and providing support for workforce management systems.

Détails du poste

Company & Benefits Information At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. All major Holidays & Birthday off Advanced Leadership Training Programs: build the skills to grow your career Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! Internal recognition programs that support an engaged workplace 401(K) with company match Compensation Saturday & Sunday weekend premium pay $2.50/hr Base pay up to $19.00/hr *The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain’s Farm & Fleet position description for accurate pay range information. Job Duties This position will assist store operations with supervision, training and support of front end store personnel with a focus on procedure compliance and improving customer service. Additional responsibilities include, but are not limited to the following: Provide policy and procedure support and training for front-end store operations. Respond to customer service complaints regarding front-end store operations. Develop and maintain procedure and policy documentation for front-end store operations. Provide in-store front-end training and support for new store openings. Provide in-store training for workforce management systems. Assist Accounting and Payroll with store issues as needed. Train all cashier functions including, customer service, Best and Sales etc. Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures. Assist with intra and inter-department projects and responsibilities as assigned. Attend Grand Opening events and assist as appropriate. Provide store support for workforce management systems. Qualifications Candidates must have three to five years of retail experience Strong communication, both verbal and written Ability to work with confidential information Able to work evenings when needed and at least every other weekend Able to pass pre-employment background checks EEO Statement Blain Supply, Inc and Blain’s Farm and Fleet (collectively “Blain’s”) is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain’s does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.

Ce que vous ferez

This position supervises and trains front-end store personnel to ensure procedure compliance and high-quality customer service. Responsibilities include managing policy documentation, handling customer complaints, and providing support for workforce management systems.

Exigences

Candidates must have three to five years of retail experience and strong verbal and written communication skills. The role requires the ability to work evenings and at least every other weekend, as well as passing a pre-employment background check.

Avantages

• Medical • Prescription • Dental • Vision • Short term disability • Long term disability • Life insurance • Ancillary benefits • Identity theft protection • Pet insurance • Paid holidays • Paid birthday • Leadership training programs • Associate discount • 401(k) with company match

Compétences indiquées

• Service à la clientèle · Souhaitée
• Communication · Souhaitée
• Opérations de vente au détail · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail operations
• Staff supervision
• Training
• Procedure compliance
• Customer service
• Policy documentation
• Workforce management systems
• Loss prevention
• Safety compliance
• Communication
• Conflict resolution
• Retail Operations
• Accounting
• Customer Service
• Sales
• Leadership Development
• Loss Prevention
• Sexual Harassment Awareness
• Workforce Management

Domaines d’emploi

• Retail
• Management & Leadership
• Customer Service & Support
• Administrative
• Front End Manager
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers