office administrator

Office Administrator *Blue Brothers® Services Inc.* Full-Time | In-Office Position Coquitlam, British Columbia Professional Office Administrator Wanted Blue Brothers® Services Inc. is a rapidly growing service company operating across Western Canada. We specialize in air duct cleaning, dryer vent cleaning, furnace cleaning, commercial kitchen exhaust systems, and commercial/residential property services. We are seeking a highly organized, professional, and dependable *Office Administrator* to join our team in a full-time, in-office role. This position is a critical part of our daily operations. The right candidate will be responsible for helping manage office administration, customer communication, technician scheduling, dispatching, invoicing, payroll coordination, and supporting with day-to-day business operations. We are looking for someone who is detail-oriented, efficient, confident in communication, and capable of handling a fast-paced work environment with professionalism. Key ResponsibilitiesOffice Administration * Answer incoming phone calls professionally and efficiently * Respond to customer emails, service inquiries, and follow-up requests * Schedule service appointments and manage daily bookings * Confirm upcoming appointments with customers * Prepare and send estimates and follow up on outstanding quotes * Maintain organized office operations and administrative systems Dispatch & Scheduling * Coordinate technician schedules and daily dispatching * Manage route planning and service timelines * Communicate schedule updates with both customers and field technicians * Handle urgent schedule adjustments and service changes promptly * Ensure smooth day-to-day operational flow between office and field teams Invoicing & Accounts Support * Prepare and send customer invoices * Follow up on outstanding balances and overdue payments * Maintain accurate billing records and customer account details Payroll & Internal Administration * Track employee hours and payroll submissions * Coordinate payroll information with accounting * Monitor commissions, bonuses, and technician upsells * Maintain employee records and internal reporting systems Qualifications * Previous experience in office administration, dispatching, scheduling, or operations management preferred * Strong organizational skills and attention to detail * Excellent verbal and written communication skills * Professional phone etiquette and customer service skills * Ability to work independently and manage multiple priorities * Strong problem-solving ability and decision-making skills * High level of reliability, professionalism, and accountability What We Offer * Full-time, long-term in-office position * Stable and professional work environment * Supportive leadership and team culture * Opportunity to grow with a rapidly expanding company At Blue Brothers®, we value professionalism, loyalty, and people who take pride in their work. We are looking for someone who wants more than just a job - we are looking for someone who wants to build a career with a strong and growing company. ------------ How to Apply Please fill out the form in the link below, be sure to attach your resume: *https://zfrmz.ca/XOXLpce5qRqEQjvLcgLn* We appreciate all applications; however, only selected candidates will be contacted for an interview. *Blue Brothers® Services Inc.* Dependable service, just like family. Pay: $22.00-$24.00 per hour Work Location: In person