Affordable, onshore & nearshore, high-touch customized contact center solutions for brands who care deeply about the CX.
Halifax, NS
Here’s our ten-second elevator pitch: we provide affordable, onshore and/or nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience. If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot: *Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support) *Onshore support provided by agents across Canada *Nearshore support provided by agents in the Dominican Republic *Founded in 1994 *800+ employees in two centers (both in Canada) *Privately-owned *Offering PCI-compliant solutions *Minimum program size: 20 FTE *Bilingual support for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.
Télétravail · Nova Scotia, Canada, Quebec, Quebec, Canada
You will serve as the primary point of contact for customers, resolving inquiries regarding loyalty programs, service station experiences, and technical troubleshooting. The role requires maintaining high-quality service standards while ensuring first-contact resolution through empathetic and clear communication.
Sur place
Before you continue reading this job description, you should know there is one non-negotiable to be considered for the position; you’ll need to commit to on-site training (located in Halifax). If you're unable to travel to the office, we encourage you to explore our other opportunities that may offer virtual training. We’re searching for committed sales and customer care pros! Let’s cut to the chase – a major part of your responsibility in this role will be to retain customers who are looking to cancel their services. You’ll do that by seizing opportunities to suggest products or services t…
Sur place
Director, Finance Are you the kind of finance leader who can walk into a business, quickly understand how money actually flows through it, and spot both the risks and the opportunities? This role is for someone who enjoys connecting strategy to reality who can move between high-level financial planning and the operational details that make it work. You’ll play a key leadership role in shaping financial outcomes, building strong controls, and helping the business make smarter decisions with confidence. This role will not be a fit if you prefer to stay behind the numbers, avoid challenging c…