Customer Service Representative

Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities—including copper, gold, nickel, zinc, uranium, and other metals and minerals—the Company also supports activities in the energy, oil sands exploration, and environmental sectors. ​Boart Longyear's Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions. Languages: Proficiency in English and French is required. Business Title: Customer Service Representative Function: Sales and Marketing Existing Vacancy: Yes Compensation Range: $55,000 to $58,000 Annual Salary AI Screening Disclosure: Boart Longyear may use automated or AI-assisted tools as part of the recruitment, screening, assessment, or selection process for this position. Hourly or Salaried: Salaried Location: North Bay, Canada Business Line: Drilling Products Reports To: Customer Service Regional Manager – US & Canada Direct Reports: None Travel Requirements: Travel may be required for customer visits. Less than 10% Job Overview The Customer Service Representative will support the sale of globally manufactured drilling equipment and performance tooling to the assigned customer base. This role ensures that customer requirements are understood and that delivery commitments are met, fostering positive customer relationships while maintaining a smooth, efficient service process. Key Responsibilities Order Management · Proactively manage customer orders, including quoting, bookings, back orders, and data entry. Customer Service · Provide excellent customer service by promptly answering queries and processing sales. Telephone Sales · Execute sales via telephone, offering solutions to customer needs. Claims Management · Manage and process claims assessments and Return of Material Authorization (RMA). Sales Support · Support Managers with sales activities and administrative tasks. Delivery & Troubleshooting · Oversee product delivery and assist with troubleshooting when necessary. Customer Relationship Management · Build and maintain ongoing relationships with existing customers. Administrative Tasks · Undertake necessary administrative tasks related to sales and customer service. Inventory Support · Assist with inventory functions, stock control, and inventory management. Other Duties · All other reasonable duties as assigned. Key Skills & Competencies · Customer Service Excellence: Demonstrates strong focus on customer needs and satisfaction. · Communication: Excellent written and verbal communication skills. · Listening & Questioning Skills: Able to actively listen and ask the right questions for accurate service. · Prioritization: Ability to prioritize tasks and responsibilities efficiently. · Microsoft Office: Strong proficiency in Excel, Outlook, Word, PowerPoint. · Analytical Skills: Excellent analytical skills, able to troubleshoot and find solutions. · Technical Savvy: Comfortable with technology and systems such as Oracle (preferred). · Teamwork: Works well in a team-focused environment. Qualifications Education: • High school diploma or equivalent. College degree is a plus. Experience: • Minimum of 2 years of experience in a similar customer service or customer-facing role, preferably in industries such as drilling, mining, or construction. Languages: • Proficiency in English and French is required. Physical and Environmental Conditions Work Environment: • Hybrid position based in the office Monday through Thursday, with remote work on Fridays. Occasional travel to customer sites may be required. Lifting Requirements: • Able to lift light to moderate weights when handling materials, if applicable. Environmental Health & Safety Boart Longyear is committed to protecting the health and safety, physical, psychological, and social well-being of our employees, contractors, and visitors at all of our sites and facilities. We also commit to protecting the environment and the communities in which we operate. All employees and contractors of Boart Longyear are required to: · Apply the THINK process to ensure no harm to people, property, or the environment. · Correctly use required safety equipment, PPE, and follow Standard Work Procedures. · Comply with the Golden Rules of Safety and the Rules of the Road. · Use Stop Work Authority to control unsafe conditions and stop unsafe acts. · Report all incidents. Who We Are Our values define what matters most in our continued success and serve as a guide for our business operations. Boart Longyear employees must demonstrate a commitment to our values and use them as guiding principles in our decision-making and actions every day. We value integrity, health and safety, sustainability, customer focus, teamwork, and diversity. The Drilling Products business purpose is to create products and solutions to empower the exploration and extraction of minerals, enabling life and prosperity. Our People At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment—spaces where everyone can contribute and be heard. Our Vision To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity. Our Values Our success as a business depends on how we operate. The how is the distinctive way in which we conduct our business, guided by our values of: Integrity Health & Safety Teamwork & Diversity Customer Focus Sustainability

The Customer Service Representative manages customer orders, quotes, and claims while providing sales support and troubleshooting for drilling equipment. They are responsible for building strong customer relationships and ensuring efficient service delivery through effective communication and administrative support.

Candidates must have a high school diploma or equivalent and at least 2 years of experience in a customer-facing role, preferably in mining or construction. Proficiency in both English and French is required, along with strong technical skills in Microsoft Office and systems like Oracle.

• Service à la clientèleSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée
• Microsoft WordSouhaitée
• Gestion des stocksSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Order management
• Telephone sales
• Claims management
• Sales support
• Troubleshooting
• Customer relationship management
• Inventory management
• Microsoft Office
• Excel
• Outlook
• Word
• PowerPoint
• Analytical skills
• Oracle
• Communication
• Order Management
• Sales Support
• Product Delivery
• Business Operations
• Lifting Ability
• Bilingual (French/English)
• Administrative Functions
• Analytical Skills
• Microsoft Excel
• Artificial Intelligence
• Customer Relationship Management
• Management
• Decision Making
• Claims Processing
• Customer Service
• Consumables
• Data Entry
• Sales
• Marketing
• Psychology
• Innovation
• Inventory Management
• Microsoft Outlook
• Order Management Systems
• Phone Sales
• Microsoft PowerPoint
• Stock Control
• Tooling
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Authorization (Computing)
• Environment Health And Safety
• Prioritization
• Questioning Skills

• Customer Service & Support
• Sales
• Manufacturing
• Energy
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

4 jours par semaine