Technologist, Configuration Management Customer Support

Résumé du poste

Provide technical support and answer customer queries to support Aftermarket Customer Support growth. Maintain critical spare parts attributes in SAP Material Master and ensure compliance with engineering data.

Détails du poste

When applicable, Bombardier promotes flexible and hybrid work policies. Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. Bombardier’s Benefits Program With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: Insurance plans (Dental, medical, life insurance, disability, and more) Competitive base salary Retirement savings plan Employee Assistance Program Tele Health Program What are your contributions to the team? Support the growth of Aftermarket Customer Support Provide technical support, plan and answer Customer queries Maintain clear communication with stakeholders, complete your work with high quality standards Understand engineering concepts and interpret engineering drawings, specifications, and other technical data sources Be compliant, create, maintain critical spare parts attributes and information in SAP Material Master based on supporting engineering data Identify potential risks and provide recommendations to mitigate them ensuring they align with organizational goals and practices How to thrive in this role? You have a minimum of a college diploma or civil, military training in aircraft maintenance, technical writer or other aerospace discipline You have 2 to 5 years of experience in aircraft maintenance, operations, aerospace engineering or equivalent You have excellent communication skills, with the ability to effectively convey complex technical concepts to non-technical audiences You have knowledge of aircraft systems, airframe and powerplants, discipline of maintenance practices You can read and interpret Aircraft Illustrated Parts Catalogs, maintenance manuals You are highly organized, able to plan and establish work priorities, capable of handling multiple tasks and can meet tight deadlines You are team player, customer service focused individual who can work collaboratively within cross functional groups in a global network You have knowledge of MS Office systems and SAP systems You can communicate well in both verbal and written in English and French You are available to work on rotating work shifts (evenings, weekends, holidays, etc.) Now that you can see yourself in this role, apply and join the Bombardier Team! Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals. Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. Job Technologist, Configuration Management Customer Support Primary Location Administrative Centre (CA) Organization Aerospace Canada Shift Day job Employee Status Regular Requisition 10010 Technologist, Configuration Management Customer Support

Ce que vous ferez

Provide technical support and answer customer queries to support Aftermarket Customer Support growth. Maintain critical spare parts attributes in SAP Material Master and ensure compliance with engineering data.

Exigences

Requires a college diploma or aerospace training with 2 to 5 years of experience in aircraft maintenance or aerospace engineering. Must be proficient in SAP, MS Office, and bilingual in English and French.

Avantages

• Dental Insurance • Medical Insurance • Life Insurance • Disability Insurance • Competitive Base Salary • Retirement Savings Plan • Employee Assistance Program • Tele Health Program

Compétences indiquées

• Service à la clientèle · Souhaitée
• MS-Office · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Configuration Management
• Technical Support
• SAP Material Master
• Engineering Drawing Interpretation
• Aircraft Maintenance
• Technical Writing
• Aircraft Systems Knowledge
• Airframe and Powerplants
• Illustrated Parts Catalogs
• Maintenance Manuals
• MS Office
• English Proficiency
• French Proficiency
• Customer Service
• Risk Mitigation
• Stakeholder Communication

Domaines d’emploi

• Engineering
• Manufacturing
• Customer Service & Support
• Transportation