Sr. Event Registration Coordinator

Résumé du poste

You will manage end-to-end registration workflows for client events using Cvent, ensuring a seamless attendee experience from website build to onsite check-in. Additionally, you will act as a technical consultant for the team, driving process improvements and integrating AI tools to enhance event technology delivery.

Détails du poste

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and build something meaningful together. As the Sr. Event Registration Coordinator, you'll play a key role bringing our event registration experiences to life across hundreds of client events, with a deep focus on Cvent. You'll be the team's go-to Cvent expert, owning registration workstreams end to end, always thinking critically about the attendee experience and not just the technical build. You'll also help shape better ways of working, including how we use AI to make building and managing registration faster and more consistent. We're also a Cvent Platinum Solutions Partner and a 2026 Cvent Partner Award winner, recognized for the strength of our event technology work. Internal Title: Sr. Event Coordinator * At least 3 years of advanced Cvent experience. You know Cvent registration inside out, including complex logic, integrations, and reporting, and you're comfortable with Attendee Hub. * 3+ years hands-on experience using Cvent for attendee management, including building and maintaining attendee lists, creating targeted audience segments, and leveraging Cvent’s email platform to execute, manage, and optimize event communications. * A user-experience mindset, so you naturally think about attendee impact and not just technical setup. * Exceptional organization, with a proven ability to meet tight deadlines while managing multiple events simultaneously and thriving in a fast-paced environment with changing priorities. * Process-builder instincts, so you spot inefficiency and look for better ways of working rather than settling for the status quo. * An affinity for AI and technology, and a drive to apply it practically to real workflows. * Strong problem-solving abilities and a keen eye for detail. * Excellent interpersonal and professional communication skills, both written and verbal. * Willingness and flexibility to work outside of regular operating hours as required during peak event periods. * Cvent certifications, experience with other event technology, and speaking multiple languages are an asset. Registration Ownership & Delivery * Build, configure, test, and manage Cvent registration for dozens of client events, from complex logic and workflows to a clean, intuitive attendee journey. * Design registration websites, questions, session and travel flows, and confirmation and reminder emails tailored to each event's requirements. * Own the quality and accuracy of every build, running thorough end-to-end testing and QA to catch issues before an attendee ever sees them. * Manage timelines, launch dates, and details across many concurrent events without letting anything slip. * Monitor registration once live, troubleshooting issues quickly and making updates as event needs evolve. Attendee Experience * Evaluate every build not just for whether it works, but for how it feels to use, advocating for clarity, accessibility, and a frictionless attendee experience. * Build and manage Attendee Hub implementations, keeping the event website, content, and engagement features accurate, on-brand, and easy to navigate. * Be a key support lead for event communications, often managing the full process from copy development and audience/list management through email deployment and execution. * Review the full attendee journey across desktop and mobile and recommend improvements that reduce friction and drop-off. Reporting & Data * Build and maintain registration reports and dashboards, giving internal teams and clients clear visibility into numbers, trends, and outstanding actions. * Manage attendee data with care, ensuring accuracy, clean handoffs to onsite check-in, and smooth integrations with other systems. Team Partnership & Consultation * Act as the go-to Cvent expert for Event Managers and Event Coordinators, consulting, troubleshooting, and elevating the technology on events you don't directly own. * Share knowledge across the team through documentation, templates, and informal coaching so best practices spread beyond your own events. Process, Innovation & AI * Help build and document the processes, templates, and standards that make our event-technology delivery faster, more consistent, and higher quality. * Identify and pilot AI-driven efficiencies in how we build and manage registration sites, and surface other practical AI use cases across event technology. * Stay current on new Cvent features and releases and bring forward ideas for how we can put them to work. Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted. Vacancy Type: This posting is for a newly created role. Compensation: The expected base salary compensation for this role is $60,400 to $75,600 CAD annually. The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training. At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected: Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people. Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun. Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day. Future-focused: Retirement planning assistance with company matching. Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward. Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

Ce que vous ferez

You will manage end-to-end registration workflows for client events using Cvent, ensuring a seamless attendee experience from website build to onsite check-in. Additionally, you will act as a technical consultant for the team, driving process improvements and integrating AI tools to enhance event technology delivery.

Exigences

Candidates must have at least 3 years of advanced experience with Cvent, including complex logic, integrations, and Attendee Hub management. Strong organizational skills, a user-experience mindset, and the ability to manage multiple concurrent events are essential for this role.

Avantages

• Hybrid work model • Flexible vacation • Social events • Medical insurance • Dental insurance • Vision insurance • Health care spending account • Employee assistance program • Virtual healthcare • Retirement planning assistance • Career development • Recognition programs

Compétences indiquées

• Résolution de problèmes · Souhaitée
• Assurance qualité · Souhaitée
• Communication · Souhaitée
• Gestion de projet · Souhaitée
• Process Improvement · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Cvent
• Registration management
• Attendee hub
• Event technology
• Data reporting
• Project management
• User experience
• Email marketing
• Problem solving
• Communication
• Process improvement
• Artificial intelligence
• Quality assurance
• Technical troubleshooting
• Email Service Providers
• Virtual Health
• Workflow Management
• Curiosity
• Advocacy
• Artificial Intelligence
• Dashboard
• Management
• Consulting
• Critical Thinking
• Employee Assistance Programs
• Innovation
• Problem Solving
• Mentorship
• Professional Communication
• Coaching
• Retirement Planning
• Safety Assurance
• System Testing
• Troubleshooting (Problem Solving)
• Templates

Domaines d’emploi

• Technology
• Management & Leadership
• Customer Service & Support
• Marketing
• Consulting
• Registration Coordinator
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other