Customer Service Representative

Company Description Bondi Medical Supplies is a Canadian distributor specializing in medical and aesthetic supplies for clinics, healthcare providers, and wellness businesses. The company focuses on reliable product sourcing and timely distribution to support high-quality patient care and aesthetic services. Team members work closely with customers to help them access the supplies they need and stay informed about product options. Bondi Medical Supplies values professionalism, service excellence, and collaboration within a growing, dynamic environment. Role Description The Customer Service Representative is a full-time, on-site role based in Montreal, QC. This role involves responding to customer inquiries by phone, email, and other channels, providing accurate information on orders, products, and delivery timelines. The representative will process orders, track shipments, manage returns, and resolve issues to ensure a positive customer experience. Daily tasks include documenting interactions in the system, coordinating with warehouse and sales teams, and following up with customers to maintain high satisfaction. The role also includes identifying common customer needs, suggesting process improvements, and supporting a professional and courteous service environment. Qualifications Ability to deliver high-quality customer service and maintain strong Customer Experience and Customer Satisfaction. Experience in Customer Support and Customer Service roles, ideally in a distribution, medical, or healthcare-related setting. Comfort working as part of a team of Customer Service Representatives, with a focus on collaboration and reliability. Strong verbal and written communication skills in English; French language skills are an asset in Montreal. Proficiency with CRM or order management systems and basic office software (e.g., email, spreadsheets). Attention to detail, problem-solving skills, and the ability to handle multiple tasks in a fast-paced environment. Demonstrated ability to interact respectfully with a diverse range of customers and colleagues. Previous experience in customer-facing roles and a high school diploma or equivalent; post-secondary education is an asset.

The representative manages customer inquiries via phone and email, providing information on orders, products, and delivery timelines. They are responsible for processing orders, tracking shipments, and coordinating with warehouse and sales teams to ensure a positive customer experience.

Candidates should have experience in customer support, preferably within a medical or distribution setting, and proficiency in CRM or order management systems. A high school diploma is required, with post-secondary education and French language skills considered assets.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Order Processing
• Shipment Tracking
• CRM
• Order Management Systems
• Problem Solving
• Verbal Communication
• Written Communication
• Customer Experience
• Customer Satisfaction
• Collaboration
• Attention To Detail

• Customer Service & Support
• Healthcare
• Logistics
• Retail
• Administrative

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte