Optical Associate

Résumé du poste

The Optical Associate will greet patients, interpret prescriptions, and assist with frame selection and eyewear fittings. They are also responsible for managing clinic appointments, billing, and supporting daily operations to ensure a positive patient experience.

Détails du poste

Our FYidoctors - Canmore and FYidoctors - Banff clinics are looking for someone like you to bring your exceptional skills and experience and join us as an Optical Associate to fill an existing vacancy! In this role, you’ll enhance the lives of our patients every single day, delivering exceptional vision and eyewear experiences in a dynamic, rewarding, and collaborative environment. This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Saturday. What You’ll Do * Greet and welcome patients to the clinic, engage with patients in person, by phone, and via email * Educate patients on eyewear options tailored to their lifestyle, assisting with frame selection to ensure optimal value, quality, aesthetics, and performance * Interpret optical prescriptions provided by the optometrist * Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, as well as repairs and adjustments * Coordinate appointments, and prepare prescription printouts * Manage billing and payments for patients, insurers and other third parties * Assist with contact lens fittings and process contact lens orders * Deliver exceptional customer service, ensuring a positive patient experience * Support clinic operations by performing additional duties as required What You Bring * Previous optical experience or retail experience is considered an asset * Ability to multi-task and thrive in a fast-paced environment * Proficiency with technology and computers, including MS Office Suite * Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences * A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively How You'll Benefit * Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics) * A comprehensive benefits package featuring exceptional optical coverage * Rapid and ongoing growth, providing a consistently challenging and rewarding environment * A workplace culture that fosters collaboration and teamwork * Continuous training and development opportunities to support your career growth Why You Should Join Us FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

Ce que vous ferez

The Optical Associate will greet patients, interpret prescriptions, and assist with frame selection and eyewear fittings. They are also responsible for managing clinic appointments, billing, and supporting daily operations to ensure a positive patient experience.

Exigences

Candidates should possess excellent communication and interpersonal skills with the ability to thrive in a fast-paced environment. Previous optical or retail experience is considered an asset, along with proficiency in MS Office Suite.

Avantages

• Competitive wages • Quarterly bonuses • Comprehensive benefits package • Optical coverage • Training and development opportunities

Compétences indiquées

• Service à la clientèle · Souhaitée
• interpersonal skills · Souhaitée
• Multi-Tasking · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Optical prescription interpretation
• Frame measurements
• Facial measurements
• Eyewear adjustment
• Appointment coordination
• Billing and payments
• Contact lens fitting
• MS Office Suite
• Communication skills
• Interpersonal skills
• Multi-tasking
• Growth Mindedness
• Aesthetics
• Billing
• Customer Service
• Communication
• Interpersonal Communications
• Medical Prescription
• Microsoft Office
• Multitasking
• Operations
• Patient Education And Counseling
• Teamwork

Domaines d’emploi

• Healthcare
• Retail
• Customer Service & Support
• Administrative
• Optical Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons