SaaS Product Specialist – Client Onboarding & Support

This is your chance to build a meaningful career in a high-growth, entrepreneurial environment as we lead the charge towards IPO. If you're ready to challenge the status quo and make an impact, we invite top talent to join us on this exciting journey. Why Join BoomerangFX? BoomerangFX isn’t just a company— it’s a movement redefining how private pay healthcare practices operate. Recognized as one of North America’s Fastest Growing Tech Companies two years in a row by Deloitte’s Fast 500 program ranking 6th in Canada and 23rd in North America. We are a global leader in practice management software and digital marketing solutions. Our growth trajectory of over 8000% is matched by our ambition to disrupt and dominate the healthcare technology landscape. With headquarters in Toronto and offices spanning the U.S. (Miami, Las Vegas), the UK, Australia, and Barbados, BoomerangFX is a global enterprise backed by international private equity and poised for IPO. We’re honored as Gartner’s Disruptor of the Year and have built a recession-resilient business model in a rapidly expanding market. BoomerangFX empowers healthcare professionals in medspas, cosmetic surgery, dermatology, dental, vision clinics, and other private-pay industries with an integrated SaaS platform for practice management, EMR, scheduling, lead generation, and digital marketing. Our solutions help hundreds of clinics grow revenue, streamline operations, and enhance patient experiences. Join BoomerangFX and become part of a global community of innovators driving industry transformation. This is your chance to build a meaningful career in a high-growth, entrepreneurial environment as we lead the charge towards IPO. If you're ready to challenge the status quo and make an impact, we invite top talent to join us on this exciting journey. About the Role As a SaaS Product Specialist, you’ll be the go-to expert for onboarding and training new employees on our platform. You’ll deliver high-impact software demonstrations, guide clinics through implementation, and ensure they achieve measurable success with BoomerangFX. This role is a critical link between sales and customer success, helping new employees transition smoothly and adopt our technology to grow the business. You’ll manage multiple SMB accounts, act as a trusted advisor, and ensure every client has a seamless experience. We are seeking a proven clinic operations leader with direct experience managing multi-provider practices, owning EMR workflows, patient intake, scheduling, billing, and the end-to-end patient experience. Responsibilities Lead live software training sessions for new internal teams Own the onboarding process for your portfolio of accounts Serve as the primary point of contact during implementation Troubleshoot and resolve client issues in collaboration with cross-functional teams Develop training materials and workflow plans Stay current on product updates and act as a subject matter expert Transition clients to Customer Success once onboarding is complete Qualification: Bachelor’s degree in business, health sciences, or related field Required Skills 2+ years in SaaS implementation, onboarding, or customer success Proven experience managing clinic operations, EMR workflows, patient intake, scheduling, billing, and end-to-end patient experience Experience with healthcare SaaS, MedSpa, EMR, CRM (HubSpot preffered), or Martech platforms and private-pay revenue workflows Strong communication and presentation skills Ability to manage multiple projects with attention to detail Technical aptitude and comfort with remote training tools Location: Onsite – 5 days per week (Mississauga) Compensation: $60,000 - $70,000 base salary + 10% annual bonus Equity: Eligible to participate in BoomerangFX Stock Option Plan after 6 months Benefits: Comprehensive health, dental, and vision coverage Paid vacation to rest and recharge Free on-site parking for your convenience Equal Opportunity Statement Ready to make an impact? If you’re passionate about helping healthcare businesses grow and thrive through technology, join us and be part of a team shaping the future of healthcare SaaS.

The role involves leading software training and onboarding for new clients to ensure successful platform adoption. The specialist acts as a bridge between sales and customer success, managing SMB accounts and troubleshooting implementation issues.

Candidates must have a bachelor's degree and at least 2 years of experience in SaaS implementation or customer success. Proven expertise in managing clinic operations, EMR workflows, and private-pay healthcare revenue cycles is required.

• Health coverage • Dental coverage • Vision coverage • Paid vacation • Free on-site parking • Stock Option Plan

• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• SaaS Implementation
• Client Onboarding
• Customer Success
• Clinic Operations Management
• EMR Workflows
• Patient Intake
• Medical Billing
• Software Demonstrations
• HubSpot
• Martech Platforms
• Project Management
• Presentation Skills
• Remote Training Tools
• Technical Aptitude
• Cross-functional Collaboration
• Account Management

• Software
• Healthcare
• Customer Service & Support
• Consulting
• Sales

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

23 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte