Customer Success Manager (Vancouver Hybrid)

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable connectivity. Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com [http://www.boomi.com/] or visit our Boomi Careers [https://boomi.com/company/careers/] page to learn more. This is a hybrid role based in our Vancouver office, with in-office days Tuesday, Wednesday and Thursday. HOW YOU'LL MAKE AN IMPACT Maximize retention and identify growth opportunities with your account portfolio * Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support) * Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth * Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams) * Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program THE EXPERIENCE YOU BRING: * 5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account Management focus * Experience with Commercial IT organizations * Ability to address topics such as business value and total cost of ownership, etc. * Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work * Experience in collaborating with Systems Integrators Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences Bonus Points If You Have: * Experience with cloud and application integration and B2B integrations * Excellent business, analytical, problem solving and communication skills (written and verbal) * Proven ability to meet and exceed retention targets COMPENSATION AND BENEFITS Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from $142,000 - $178,000 CAD annually. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. #LI-JL1 #LI-HYBRID Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. Boomi strives to create an inclusive and accessible environment for candidates and employees. All employment decisions are based on business needs, job requirements, and individual qualifications.

Maximize customer retention and identify growth opportunities within an account portfolio. Manage post-sales success by collaborating with internal teams to remove barriers to adoption and drive product expansion.

Requires 5+ years of experience in Customer Success, Architecture, Engineering, or Consulting with an account management focus. Must be able to communicate complex technical subjects to both management and technical audiences.

• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Success Management
• Account Management
• Solution Scoping
• Statement Of Work
• Business Value Analysis
• Total Cost Of Ownership
• Cloud Integration
• B2B Integration
• Analytical Skills
• Problem Solving
• Communication Skills
• Retention Management

• Customer Service & Support
• Technology
• Sales
• Software
• Consulting

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

3 jours par semaine