Bilingual Technician Support Specialist - Construction & Forestry

Résumé du poste

The technician will monitor machine health data to identify and resolve technical issues while providing diagnostic support to branches and customers. They are responsible for managing technical resolution processes with OEMs and creating failure analysis reports.

Détails du poste

WHO WE ARE Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. WHAT YOU WILL BE RESPONSIBLE FOR * Collaborate with service departments to identify and execute machine repairs by monitoring DTC’s and Expert Alerts through the Foresight database. * Investigate and research machine activity and provide recommendation of action. * Effectively communicate the appropriate actions to the Service Departments or customers via telephone, e-mail or ticketing system. * Follow up on previous recommendations to ensure problem resolution and identify learning opportunities. * Provide Fleet Health reports as a value provided activity for customers and Brandt. * Manage the dealer technical resolution process and relationship with John Deere and other equipment OEM’s. * Provides primary or secondary support to Brandt Tractor Branches to increase speed and quality of customer technical issue resolution. * Access and utilize OEM equipment technical information. * Provide machine diagnostic assistance between the branches, OEM ‘s and customers. * Work with John Deere DTAC and the MHMC (Machine Health Monitoring Center) to: * Identify and resolve technical problems * Provide direction and technical assistance to the branches. * Provides failure analysis reports to Brandt Tractor Branches, John Deere and customers * Create and distribute technical service-related memos. * Other duties as assigned. WHAT WE LOOK FOR * Knowledge of heavy equipment and dealership service departments. * Knowledge of machine applications, design, functionality, and understanding the environmental effect on the equipment performance. * Understand effective inspection process and equipment lifecycle planning. * Possess strong technical and diagnostic capabilities. * Possess strong background in computer application and analytics. * Possess broad product and application knowledge. * Ability to communicate effectively. * Ability to filter and correlate different data sources to create an accurate recommendation. * Mechanical Engineering or Heavy Duty Mechanic (Capstone Certification) considered an asset. * Bilingual considered an asset. WHAT WE OFFER * Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions. * Continuous Learning: through on-the-job training and educational opportunities. * Advancement opportunities within a growing company that values initiative and teamwork. * Comprehensive benefits coverage: including health, dental and more to support your wellbeing. * Retirement planning: Pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

Ce que vous ferez

The technician will monitor machine health data to identify and resolve technical issues while providing diagnostic support to branches and customers. They are responsible for managing technical resolution processes with OEMs and creating failure analysis reports.

Exigences

Candidates should possess strong knowledge of heavy equipment, dealership service operations, and diagnostic capabilities. A background in mechanical engineering or a Heavy Duty Mechanic certification is considered an asset.

Avantages

• Competitive compensation • On-the-job training • Educational opportunities • Health insurance • Dental insurance • Pension program • RRSP program

Compétences indiquées

• Travail d’équipe · Souhaitée
• Technical · Souhaitée
• analysis · Souhaitée
• Training · Souhaitée
• Health · Souhaitée
• Planning · Souhaitée
• Process · Souhaitée
• Santé et sécurité au travail · Souhaitée
• Fleet · Souhaitée
• Diagnostic · Souhaitée
• Hardworking · Souhaitée
• Customer · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Heavy equipment knowledge
• Technical diagnostics
• Data analytics
• Fleet health monitoring
• Failure analysis
• Technical communication
• Problem resolution
• Equipment lifecycle planning
• Mechanical engineering
• Heavy duty mechanics
• Bilingualism
• Application Design
• Continuous Development
• Medical Monitoring
• Planning
• Research
• Multilingualism
• Communication
• Heavy Equipment
• Issue Tracking
• Problem Solving
• Mechanical Engineering
• Memos
• Retirement Planning
• Technical Services
• Teamwork

Domaines d’emploi

• Customer Service & Support
• Engineering
• Construction
• Manufacturing
• Data & Analytics
• Construction Support Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists