Receptionist - Bilingual

Résumé du poste

The receptionist is responsible for managing incoming communications, including calls and emails, while providing professional customer service and support. They also maintain the reception area, manage office inventory, and handle administrative tasks such as record-keeping and mail distribution.

Détails du poste

WHO WE ARE Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. WHAT YOU WILL BE RESPONSIBLE FOR * Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support * Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively * Record and maintain accurate customer information * Represent the organization positively and professionally as a front-line worker * Manage inbound/outbound mail and maintain confidentiality and security * Maintain a tidy and welcoming reception area * Manage inventory levels of office supplies, ensuring cost-effectiveness * Take ownership of customer issues * Demonstrate adaptability and flexibility by performing additional duties as required WHAT WE LOOK FOR * Strong organizational skills are required, with the ability to manage multiple tasks and projects effectively * Must have working knowledge of Microsoft Office * Able to compose simple correspondence, including memos, letters, and emails * Demonstrates the ability to apply understanding to carry out instructions in written, verbal, or diagram form * Demonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels * Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues * Having prior experience operating a multi-line switchboard is advantageous. * A high school diploma or GED, or an equivalent combination of education and experience, is required. * Preferably, 2-4 years experience in a call center is preferred. WHAT WE OFFER * Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions. * Continuous Learning: through on-the-job training and educational opportunities. * Opportunities for advancement within a growing company that values initiative and teamwork. * Comprehensive benefits coverage: including health, dental and more to support your wellbeing. * Retirement savings programs: Pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

Ce que vous ferez

The receptionist is responsible for managing incoming communications, including calls and emails, while providing professional customer service and support. They also maintain the reception area, manage office inventory, and handle administrative tasks such as record-keeping and mail distribution.

Exigences

Candidates must possess strong organizational and communication skills, along with proficiency in Microsoft Office. A high school diploma or GED is required, with a preference for 2-4 years of experience in a call center environment.

Avantages

• Health insurance • Dental insurance • Pension program • RRSP program • On-the-job training • Educational opportunities

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• interpersonal skills · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée
• Gestion des stocks · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Switchboard operation
• Microsoft Office
• Communication
• Organizational skills
• Conflict resolution
• Data entry
• Inventory management
• Professionalism
• Interpersonal skills
• Time management
• Confidentiality
• Office Supply Management
• Continuous Development
• Organizational Skills
• Adaptability
• Call Center Experience
• Customer Service
• Interpersonal Communications
• Inventory Management
• Memos
• Switchboard Operator
• Customer Inquiries
• Teamwork

Domaines d’emploi

• Administrative
• Customer Service & Support
• Bilingual Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks