Service Manager

Résumé du poste

The Service Manager oversees the daily operations of the service department, including managing staff, scheduling work, and ensuring high-quality equipment repair and maintenance. They are also responsible for financial performance, budget management, and maintaining strong customer relationships to ensure service profitability and efficiency.

Détails du poste

The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is also responsible for managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident technicians. WHO WE ARE Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. WHAT YOU WILL BE RESPONSIBLE FOR * Manage service workflow to ensure work is planned, scheduled, and completed on time and within quoted costs. * Build and maintain strong relationships with customers and internal teams to support effective service delivery. * Ensure quality service execution in the shop, field, and resident locations in line with company standards. * Prepare accurate quotes, oversee work orders, and ensure timely job closure and billing. * Work directly with customers to diagnose issues, resolve complaints, and support equipment uptime. * Coordinate with parts and sales to ensure parts availability and minimize service downtime. * Ensure compliance with safety, quality, warranty, and reporting standards. * Maintain clean, safe facilities and equipment to Brandt standards. * Collaborate with corporate product support teams to improve service effectiveness and profitability. * Develop and manage the annual service department budget. * Monitor monthly performance metrics including revenue, margins, expenses, productivity, and KPIs. * Manage warranty claims, PIPs, and credits to maximize recovery. * Monitor and close Work in Progress (WIP) to ensure accurate financial reporting. * Ensure timely, accurate documentation of all service-related financial activity. * Utilize vendor systems to manage customer, service, and financial data. * Lead service personnel in accordance with company policies and procedures. * Ensure all work is performed safely and in compliance with occupational health and safety standards. * Recruit, train, and retain qualified service employees in collaboration with Branch Management and HR. * Ensure technicians maintain required training and manufacturer certifications. * Conduct performance reviews and support employee development and accountability. * Lead performance management initiatives to support team and departmental success. * Other duties as assigned. WHAT WE LOOK FOR * 5-7 years’ progressive combined in experience in service, management, and business. * Knowledge and skill in the operation of a heavy equipment dealership. * Ability to organize work, set priorities, and achieve work related objectives and goals. * Ability to lead teams effectively. * Ability to travel to customer worksites, and as required, operate and work on or around heavy equipment. * Strong customer service orientation, exercising sound judgement when dealing with customers. * Ability to communicate effectively and professionally with customers, employees, and branch personnel at all levels. * Possess confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently. * Self-motivated to learn and stay current in the industry. * Proficient in the use of work-related desktop applications. * Journeyperson Heavy Equipment Technician Certification considered an asset. * Governmental “Blue Seal” certification in Service Management or other management training considered an asset. WHAT WE OFFER * Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions. * Continuous Learning: through on-the-job training and educational opportunities. * Opportunities for advancement within a growing company that values initiative and teamwork. * Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing. * Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

Ce que vous ferez

The Service Manager oversees the daily operations of the service department, including managing staff, scheduling work, and ensuring high-quality equipment repair and maintenance. They are also responsible for financial performance, budget management, and maintaining strong customer relationships to ensure service profitability and efficiency.

Exigences

Candidates must have 5-7 years of progressive experience in service management and heavy equipment operations. Strong leadership, communication, and technical problem-solving skills are required, with professional certifications considered an asset.

Avantages

• Competitive compensation • On-the-job training • Educational opportunities • Health insurance • Dental insurance • Retirement savings programs • Company matching pension • RRSP programs

Compétences indiquées

• Budgeting · Souhaitée
• Financial Reporting · Souhaitée
• Safety Compliance · Souhaitée
• Communication · Souhaitée
• Critical Thinking · Souhaitée
• Team Leadership · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Service management
• Heavy equipment maintenance
• Budgeting
• Team leadership
• Customer relationship management
• Performance management
• Technical diagnostics
• Work order management
• Safety compliance
• Inventory coordination
• Financial reporting
• Staff training
• KPI monitoring
• Warranty administration
• Critical thinking
• Communication
• Business Metrics
• Continuous Development
• Support Services
• Accountability
• Workflow Management
• Self-Motivation
• Billing
• Management
• Customer Service
• Training And Development
• Critical Thinking
• Performance Management
• Occupational Safety And Health
• Sales
• Financial Data
• Financial Statements
• Key Performance Indicators (KPIs)
• Management Training And Development
• Performance Metric
• Performance Review
• Product Support
• Service Management
• Teamwork

Domaines d’emploi

• Management & Leadership
• Trades
• Customer Service & Support
• Manufacturing
• Construction
• Service Manager
• Maintenance Supervisor
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers