Supervisor, Stewardship Field Services (Golden Horseshoe)

Résumé du poste

The Supervisor manages the effective and compliant operation of the beverage container returns network across retail and third-party sites. They are responsible for building stakeholder relationships, conducting site training, and ensuring adherence to regulatory and stewardship standards.

Détails du poste

Who We Are Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities. The Role We are currently searching for a Supervisor, Stewardship Field Services, reporting to the Director, Stewardship Strategy. This vacancy is a full-time, permanent position. This role supports The Beer Store’s (TBS) administration of Ontario’s Deposit Return System (DRS) for beverage containers. The Supervisor, Stewardship Field Services, plays a critical field‑based role ensuring the effective and compliant operation of the returns network across both TBS‑operated and third‑party sites, including LCOs and empty container dealers (ECDs). The position focuses on strengthening on‑the‑ground relationships, supporting site onboarding and training, monitoring operational and compliance standards, and resolving issues that impact the customer and partner experience. Working closely with internal teams and external stakeholders, the role contributes to the stability, accessibility, and continuous improvement of the returns network, while supporting stewardship priorities, regulatory requirements, and consumer awareness initiatives.Location This field-based role supports the Golden Horseshoe region, including Belleville, Prince Edward County, Simcoe, and Niagara. The role is ideally suited for candidates located within the territory to support frequent travel throughout the region. Up to 80% business travel is required; therefore, a valid driver's license and access to a reliable vehicle are required. Our Corporate Office is currently located in Bolton, ON. As part of our continued growth, we are relocating our Corporate Office to Milton, ON with a planned entry at the end of 2027. This is a field-based role, with visits to the office on an as-needed basis. Following the transition, any required office attendance will be at the Milton location.What You'll Be Doing Build and maintain strong, on‑the‑ground relationships with TBS retail and redemption sites, third‑party return sites (LCOs, Empty Container Dealers (ECDs)), municipal/regional partners, and other DRS stakeholders Organize and facilitate ECD contract discussions, sign‑ups, and renewals, balancing varied interests to achieve fair, collaborative, and sustainable outcomes Perform onboarding and provide ongoing operational support and training for redemption and container return locations to ensure consistent execution of DRS requirements Promote, support, and monitor DRS operations across retail and ECD locations, ensuring appropriate coverage, collection practices, and service continuity Act as the primary TBS liaison for Alcohol & Gaming Commission of Ontario (AGCO)‑related compliance activities within regulated DRS services, including ad‑hoc site visits to monitor empties handling compliance Resolve third‑party return site disputes arising from customer complaints, logistics issues, or processor concerns, applying a solution‑focused approach Identify and investigate new partnerships, pilots, and innovative service delivery methods to strengthen and evolve the empty returns network Represent TBS at stewardship and community events, including charitable initiatives, bottle drives, trade shows, conferences, and industry roundtables Support stewardship policy and network expansion initiatives by contributing to operational guidebooks, coverage assessments, implementation planning, and partner communications Assist in monitoring accessibility, consumer return behavior trends, and return‑site performance, and respond to internal, consumer, and third‑party inquiries related to stewardship and sustainability Partner with the marketing team to support DRS messaging, communications, sponsorships, and consumer awareness initiatives, ensuring accuracy, consistency, and reputational integrity Community engagement including attending bottle drives, charitable events, community festivals, and other stakeholder engagement opportunities Manage unmanned bag drop terminal site relationships by supporting installations, promoting app adoption, conducting site inspections, documenting and escalating issues, and ensuring a positive site experience for property partners Perform other related duties and projects as assigned Who You Are - Your Knowledge, Skills & Experience Education Bachelor’s degree or diploma in Business Administration, Public Relations/Policy, Environmental Management/Studies, Corporate Social Responsibility/Sustainability and/or related field is required Valid G class driver’s license and access to a vehicle is required Experience 3-5 years related experience in a field services, environmental stewardship, or retail/ territory management capacity Skills Adept in creating and posting social media content Proficient in Microsoft Office applications (Excel, PowerPoint and Microsoft Word) Strong communication and interpersonal skills with experience in influencing and negotiating across various stakeholder groups Knowledge of environmental policy; particularly in extended producer responsibility Excellent time management and organizational skills Critical thinking and strong analytical skills Demonstrated ability to initiate and complete projects in a proactive, self-directed manner Strong interest in sustainability, stewardship and recycling, experience working with product stewardship is an asset Compensation Salary range? Yup, we’ve got one: $65,900–$82,400 CAD per year. But here’s the real deal - if you’re the perfect brew of experience, skills, and personality, we’re open to exploring beyond the range. Tell us what you’re working with, and let’s pour over it together.What We Offer Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, hybrid work arrangement, generous paid time off and summer hours program, employee special offers, and a casual dress and work environment. *Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company. Equal Opportunity Employer We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process. We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.

Ce que vous ferez

The Supervisor manages the effective and compliant operation of the beverage container returns network across retail and third-party sites. They are responsible for building stakeholder relationships, conducting site training, and ensuring adherence to regulatory and stewardship standards.

Exigences

Candidates must possess a bachelor's degree or diploma in a relevant field and 3-5 years of experience in field services or environmental stewardship. A valid driver's license and access to a reliable vehicle are required for extensive regional travel.

Avantages

• Flex health benefits program • Employee & family assistance program • Defined pension plan • Company matching • Recognition programs • Tuition reimbursement program • Hybrid work arrangement • Paid time off • Summer hours program • Employee special offers

Compétences indiquées

• Gestion du temps · Souhaitée
• Microsoft Excel · Souhaitée
• Negotiation · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• Critical Thinking · Souhaitée
• Microsoft Word · Souhaitée
• Gestion de projet · Souhaitée
• Relationship Building · Souhaitée
• Stakeholder Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Environmental policy
• Extended producer responsibility
• Stakeholder management
• Negotiation
• Relationship building
• Project management
• Analytical skills
• Critical thinking
• Microsoft Office
• Excel
• PowerPoint
• Word
• Social media content creation
• Time management
• Communication
• Sustainability
• Site Inspection
• Sales Territory Management
• Organizational Skills
• Time Off Management
• Self-Discipline
• Positivity
• Advocacy
• Social Media Content
• Valid Driver's License
• Planning
• Analytical Skills
• Microsoft Word
• Microsoft Excel
• Business Administration
• Customer Service
• Public Relations
• Continuous Improvement Process
• Corporate Social Responsibility
• Training And Development
• Critical Thinking
• Environmental Resource Management
• Environmental Policy
• Equities
• Sales
• Marketing
• Innovation
• Interpersonal Communications
• Liquid Crystal Displays (LCD)
• Legislation
• Employee Onboarding
• Operations
• Microsoft PowerPoint
• Product Stewardship
• Regulatory Requirements

Domaines d’emploi

• Environmental & Sustainability
• Management & Leadership
• Logistics
• Retail
• Customer Service & Support
• Stewardship Manager
• Alternative Energy Manager
• Professional Services Managers Not Elsewhere Classified
• Power Plant Operators