Bilingual Call Centre Agent

ABOUT THE JOB ABOUT THE ROLE The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience. We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you. AVAILABILITY REQUIREMENTS This role requires flexibility to support schedule coverage, including employee absences and vacation periods. REQUIRED SHIFT AVAILABILITY * 08:00 AM – 04:00 PM * 03:00 PM – 11:00 PM * 11:00 PM – 07:00 AM * Availability for both weekday and weekend coverage is required KEY RESPONSIBILITIES * Respond to internal and external customer inquiries via phone and email * Provide support related to Brink’s products and services * Troubleshoot technical issues impacting customers and crew members * Collaborate with internal departments to ensure timely resolution of customer concerns * Follow established processes to diagnose issues and identify appropriate solutions * Generate and distribute operational reports throughout the day * Support ad hoc projects and serve as a key contact for customer communications * Deliver a professional, positive, and efficient customer experience REQUIRED QUALIFICATIONS We're looking for candidates who have: * A passion for delivering exceptional customer service * Fluency in English and French (spoken and written) * Minimum 2 years of experience in: * Call Centre environments * Customer Service roles * Help Desk or Technical Support positions * Strong problem-solving and troubleshooting skills * Ability to remain calm and effective under pressure * Ability to manage multiple priorities and quickly adapt between: * Technical support inquiries * Billing-related concerns * Phone and email communications * Excellent verbal and written communication skills * Strong computer and technology skills * A positive, collaborative, team-first mindset * A continuous improvement approach with a willingness to suggest process enhancements Nice to Have Qualifications: * Experience working within the transportation/security industry QUALIFICATIONS

Respond to customer inquiries via phone and email to provide support for products and services. Troubleshoot technical issues and collaborate with internal departments to ensure timely resolution of concerns.

Requires fluency in English and French with at least 2 years of experience in call centre, customer service, or technical support roles. Candidates must be flexible to work various shifts, including weekends and overnight hours.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingualism
• Customer Service
• Technical Troubleshooting
• Problem Solving
• Call Centre Operations
• Written Communication
• Verbal Communication
• Time Management
• Conflict Resolution
• Report Generation
• Technical Support
• Billing Support

• Customer Service & Support
• Logistics
• Security & Safety
• Transportation

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine