Delivery Network Manager (Exams) Canada

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role Purpose Lead the end-to-end delivery of British Council exams operations across Canada, ensuring seamless, compliant, and high-quality test delivery from candidate handover through post-test services. The role oversees venue strategy, sourcing, and management of third-party delivery partners, driving operational readiness, performance, and customer excellence while optimising capacity and cost. In addition, the role provides essential operational support across facilities, procurement, compliance, HR, IT, and events, helping create a safe, efficient, and supportive environment for staff and customers. Main Accountabilities Lead the end-to-end operational delivery of Exams across Canada, ensuring test readiness, secure and compliant test-day delivery, and effective post-test services in line with British Council standards and awarding-body requirements. Oversee venue strategy, sourcing and contracting, and manage the full lifecycle of third-party delivery partners, including onboarding, performance monitoring, compliance, and continuous improvement. Work closely with Planning & Registration, Workforce Resourcing, Customer Management, and Operations teams to align capacity, resources, and delivery priorities, manage escalations, and implement contingency plans that protect customer commitments and service quality. Manage delivery risks, compliance, and operational performance, ensuring adherence to safeguarding, exam security, health and safety, data privacy, and audit requirements. Monitor budgets, contracts, supplier performance, and delivery KPIs to optimise cost, utilisation, and customer experience. In addition, provide operational support for the Canada Exams business through office and facilities management, procurement, HR administration, IT coordination, and event support, while leading and developing delivery teams, driving continuous improvement, and fostering a culture of safety, accountability, and customer focus. Qualification & Skills Essential Experience in managing Exams, Teaching or other regulated service environments. Proven track record of leading teams. Knowledge of safeguarding, HR compliance and customer-facing delivery frameworks. Experience driving performance improvement and embedding continuous improvement culture. Financial accountability and cost optimisation. Good understanding of regulatory and compliance requirements in education and assessment services. The British Council systems and global processes operate in English. Written and verbal proficiency in English is required Degree or equivalent experience. Desirable Implementing and assuring safeguarding policies and processes in educational settings for children. Developing and managing partnerships with educational institutions to assure compliance and performance. Experience with Sales & Operations Planning (S&OP) processes. Lean Six Sigma qualification. Important Information Job Grade: 6/G Gross Monthly Salary: 5,012.15 CAD Location: Canada - Toronto Closing Date: 24 August 2026 This role is only open for candidates who have the legal right to live and work in the job location. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email [email protected]

Lead the end-to-end delivery of British Council exams operations across Canada, ensuring compliance and high-quality test delivery. Manage venue strategy, third-party delivery partners, and provide operational support across facilities, procurement, and HR.

Requires experience in managing exams or regulated service environments and a proven track record of leading teams. Candidates must possess knowledge of safeguarding, HR compliance, and financial accountability, along with a degree or equivalent experience.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operations management
• Venue strategy
• Contract management
• Compliance
• Safeguarding
• Budget management
• Performance monitoring
• Team leadership
• Procurement
• HR administration
• IT coordination
• Risk management
• Customer excellence
• Stakeholder management
• Continuous improvement
• Sales and Operations Planning
• Operational Performance Management
• Accountability
• Talent Management
• Planning
• Teaching
• Auditing
• Cost Management
• Customer Relationship Management
• Management
• Customer Service
• Contingency Planning
• Continuous Improvement Process
• Creativity
• English Language
• Facility Management
• Sales
• Key Performance Indicators (KPIs)
• Lean Six Sigma
• Operations
• Performance Improvement
• Child Safeguarding
• Supplier Performance Management
• Team Leadership
• Coordinating
• Resourcing

• Management & Leadership
• Education
• Administrative
• Customer Service & Support
• Logistics
• Network Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine