PAA Support Advisor

Résumé du poste

The PAA Support Advisor acts as a key resource for the dealer network by processing orders, managing shipments, and resolving delivery issues. They also conduct research to authorize credits and collaborate with internal purchasing, transportation, and logistics teams.

Détails du poste

We are looking for a PAV Support Advisor who will act as a key resource for our dealer network and internal teams. YOU’LL HAVE THE OPPORTUNITY TO: Assess and process and follow up on requests from dealers. Act in the best interest of the dealer and take the necessary actions to efficiently resolve issues related to: Orders Shipments and deliveries Order delays and status updates Missing or incorrect parts Conduct the necessary research and, when required, authorize credits related to incomplete shipments, returns and freight charges. Support internal teams on topics related to PAV orders, shipments and deliveries. Collaborate with purchasing, transportation and logistics teams. YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: Relevant education or experience in customer service, administration, logistics or a related field. Experience in customer service, operational support or an environment where problem-solving and managing multiple requests are essential. Ability to manage multiple requests simultaneously. Bilingual in English and French. A strong passion for serving our customers and dealers. Excellent communication skills, with the ability to simplify information and adapt your approach to different situations. Demonstrated judgment, initiative and resourcefulness in identifying solutions to complex or unusual situations. Knowledge of SAP and dealer management system considered an asset ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN. Let’s start with a strong foundation — You want it, we have it: Annual bonus based on the company’s financial results Generous paid time away Pension plan Collective saving opportunities Industry leading healthcare fully paid by BRP What about some feel good perks: Flexible work schedule A summer schedule that varies by department and location Holiday season shutdown Educational resources Discount on BRP products WELCOME TO BRP We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey. #LI-Hybrid #LI-GB1

Ce que vous ferez

The PAA Support Advisor acts as a key resource for the dealer network by processing orders, managing shipments, and resolving delivery issues. They also conduct research to authorize credits and collaborate with internal purchasing, transportation, and logistics teams.

Exigences

Candidates should have relevant experience in customer service, administration, or logistics, along with the ability to manage multiple requests simultaneously. Proficiency in English and French is required, and knowledge of SAP or dealer management systems is considered an asset.

Avantages

• Annual bonus • Paid time away • Pension plan • Collective saving opportunities • Healthcare • Flexible work schedule • Summer schedule • Holiday season shutdown • Educational resources • Discount on BRP products

Compétences indiquées

• SAP · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Logistique · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Operational support
• Problem-solving
• Logistics
• Administration
• Communication skills
• SAP
• Dealer management system
• Order processing
• Resourcefulness
• Initiative
• Judgment
• Ingenuity
• Workplace Inclusivity
• Bilingual (French/English)
• Research
• Multilingualism
• Customer Service
• Communication
• Dealership Management Systems
• Leadership
• Innovation
• Problem Solving
• Purchasing
• Recreational Vehicles
• SAP Applications

Domaines d’emploi

• Customer Service & Support
• Logistics
• Administrative
• Manufacturing
• Support Advisor
• Logistics Coordinator
• Transport Clerks
• Logisticians