AI Product Owner– Contact Center AI (GenAI / GECX)

Role: AI Product Owner– Contact Center AI (GenAI / GECX) Location: Ontario, Canada _ Hybrid Contract Please share the resume at [email protected] JD QUALIFICATION: 3–5+ years in AI/GenAI, Conversational AI, LLMs, or Contact Center AI. Strong exposure to CCaaS/Contact Center platforms, IVR, CRM, chatbots, Agent Assist, and customer-service automation. Product Owner/Product Manager experience with Agile/Scrum delivery. Technical fluency in Python/JavaScript and AI-enabled products. KEY RESPONSIBILITIES: Proactive AI Product Owner to drive the evolution of our next generation Contact Center AI services, must have GECX (Gemini Enterprise for Customer Experience) . In this role, he will bridge the gap between business strategy and deep technical execution, defining product roadmaps that leverage conversational AI, LLMs, and automation to transform customer support. To succeed, he must bring a strong technical foundation with hands-on experience or fluency in Python and JavaScript to effectively collaborate with our engineering squads. We are specifically looking for an assertive champion-someone who is aggressive in asking probing questions, challenging assumptions, and relentlessly gathering clarity from cross-functional team members. He doesn't wait for information to come to you; he will actively dig for it to unblock features, map out complex user journeys, and will deliver exceptional customer experiences.

Drive the evolution of next-generation Contact Center AI services using GECX to transform customer support. Bridge the gap between business strategy and technical execution by defining product roadmaps and mapping complex user journeys.

Requires 3-5+ years of experience in AI/GenAI and Contact Center platforms with technical fluency in Python and JavaScript. Must have experience as a Product Owner within Agile/Scrum delivery frameworks.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Generative AI
• Conversational AI
• Large Language Models
• Contact Center AI
• CCaaS
• IVR
• CRM
• Chatbots
• Agent Assist
• Agile
• Scrum
• Python
• JavaScript
• Product Management
• GECX

• Technology
• Software
• Data & Analytics
• Customer Service & Support
• Management & Leadership

Expérience minimale

5+ ans

Postuler avant le

23 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte