Member Services Consultant (Kingston, 12-Month FT Contract)

About Us At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Services (CAA SCO) is a member of the CAA Club Group of Companies.Who we are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! Join our growing team where everyone belongs!Position Details What you will do: As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise. You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members. Total compensation for this role will be determined by the terms and schedules under the applicable collective agreement Who You Are: 2-3 years customer service and sales experience in a retail environment Excellent communication skills both written and oral TICO certification completion or working towards/ willing to complete Available to work flexible store operation hours Post-secondary education in Travel and Tourism, or related field is a strong asset Please note that internal applicants are asked to formally express their interest by applying online no later than 5 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process. Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Provide exceptional member experiences by selling memberships, merchandise, and travel insurance. Handle administrative tasks such as car rental reservations, passport photos, and issuing International Driving permits.

Requires 2-3 years of customer service and sales experience in a retail environment. TICO certification or a willingness to obtain it is required, and post-secondary education in Travel and Tourism is a strong asset.

• Service à la clientèleSouhaitée
• VenteSouhaitée
• Opérations de vente au détailSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Sales
• Communication Skills
• TICO Certification
• Travel Insurance Knowledge
• Retail Operations
• Membership Sales
• Car Rental Reservations

• Customer Service & Support
• Retail
• Sales
• Hospitality
• Transportation

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine