Outbound Sales Advisor

About Us At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies. Who we are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer:• Work-life harmony with access to an award-winning holistic wellness program,• Continuous learning through our robust corporate curriculum and education reimbursement program,• Incredible rewards, travel incentives, and product and service discounts,• Pay-for-performance and best-in-class recognition programs, and• Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs!Position Details What You Will Do: Responsible for conducting outbound sales calls to existing members using predictive dialer technology in order to retain our existing members, process any retention related inquiries and identifying cross/up-sell opportunities while providing an exceptional customer experience. Solicit upgrades and add-ons to existing memberships Secure AR (Express Renewal) on credit card sales Manage call flow in conjunction with navigating screens Utilize SAP computer applications to process all service/sales transactions Provide first call resolution to address all Member concerns Accountable for Quality & Sales targets, and adhering to contract center metrics Who You Are: Completion of post secondary education 2-3 years experience in sales environment Ability to adapt and work effectively within a variety of diverse situations Excellent customer service skills, interpersonal, phone etiquette, active listening/empathy, etc. Strong sales aptitude Excellent communication skills (oral and written) Excellent organizational skills- multi-tasking Proficient in Microsoft Office suite Familiar with working in pressure environments Available to work varied shifts including weekends and holidays and must be available to attend all scheduled training Shifts range from 10am to 8pm EST Monday to Thursday & 10am to 6pm EST Friday and Saturday with every 3rd Saturday of work (No Sundays). Please note, that Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note, that we may use AI tools to help us through the recruitment process. Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Conduct outbound sales calls to existing members to handle retention, process inquiries, and identify cross-sell or up-sell opportunities. Utilize SAP and predictive dialer technology to manage transactions and ensure first-call resolution for member concerns.

Requires completion of post-secondary education and 2-3 years of experience in a sales environment. Candidates must possess strong communication skills, proficiency in Microsoft Office, and the flexibility to work varied shifts including weekends.

• Holistic Wellness Program • Corporate Curriculum • Education Reimbursement Program • Travel Incentives • Product And Service Discounts • Pay-for-performance Recognition Programs • Defined Contribution Plan • Personal Spending Account

• Service à la clientèleSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Outbound Sales
• Customer Service
• Predictive Dialer Technology
• Cross-selling
• Up-selling
• SAP
• Microsoft Office
• Active Listening
• Phone Etiquette
• Multi-tasking
• Conflict Resolution
• Communication Skills
• Empathy
• Continuous Development
• Organizational Skills
• Advocacy
• Communication
• Consumer Protection
• Sales
• Legislation
• Multitasking
• Telephone Skills
• Phone Sales
• Predictive Dialer
• SAP Applications
• Call Flow

• Sales
• Customer Service & Support
• Outbound Sales Supervisor
• Sales Advisor
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine